Arts
Nurul Firzanah
Barista
Summary
- Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
- Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
14
14
years of post-secondary education
3
3
Languages
Work History
Barista
Arabica %
07.2021 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Maintained and operated espresso machines, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Promoted additional items with beverages, increasing store sales.
- Used POS system to accurately enter orders and process payments.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Helped management keep adequate supply on hand by notifying of shortages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Barista Shift Supervisor
Starbucks
06.2020 - 06.2021
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Designed and adjusted work schedules to meet business demands.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Accurately completed end-of-day financial tasks of cash and card transactions daily.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Created new training guidelines, and provided staff orientation and training.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Monitored customer feedback to improve barista performance and customer service.
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
- Supervised food presentation and plating to enhance visual appeal.
- Planned and executed promotions and special events in close collaboration with management.
- Monitored food inventory and supplies to prevent waste.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Full-Time Barista
Starbucks
05.2017 - 06.2021
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Promoted additional items with beverages, increasing store sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Pastry Intern
Shangri-La
10.2018 - 03.2019
- Utilized pastry blenders, wire whisks and sifters to combine measured ingredients into bowls.
- Oversaw pastry coolers and storage areas to monitor ingredient and supply inventory levels.
- Scaled out and mixed ingredients according to recipes and procedures.
- Changed and sanitized cutting boards, benches and surfaces to avoid cross-contamination.
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
- Reduced leftovers by monitoring production and properly storing items.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Maintained well-organized mise en place to keep work consistent.
- Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
Assistant Baker
Humble Origins
01.2017 - 04.2017
- Decorated baked goods and designed visually appealing displays of finished products.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Created new bakery menu items to appeal to new and existing customers.
- Operated commercial kitchen equipment and tools.
- Washed dishes and sanitized prep area at end of each shift.
- Followed production chart to keep hot, fresh products available daily.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Resolved customer concerns with positive approach and constructive strategies.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Complied with health and safety codes to protect staff and customers.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Operated cash registers and processed payments accurately.
Pastry Intern
Regent Hotel Singapore
07.2016 - 12.2016
- Utilized pastry blenders, wire whisks and sifters to combine measured ingredients into bowls.
- Scaled out and mixed ingredients according to recipes and procedures.
- Changed and sanitized cutting boards, benches and surfaces to avoid cross-contamination.
- Maintained well-organized mise en place to keep work consistent.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
Education
Business Practice (Administration And Management)
Ngee Ann Polytechnic
Singapore 10.2022 - Current
HIGHER NITEC in Pastry And Baking
Institute of Technical Education (College West)
Singapore 04.2018 - 03.2019
NITEC in Pastry And Baking
Institute of Technical Education (College West)
Singapore 01.2016 - 12.2016
Singapore-Cambridge GCE N-Levels Examination
West Spring Secondary School
Singapore 01.2010 - 12.2014
PSLE
Zhenghua Primary School
Singapore 01.2003 - 12.2009
Skills
Beverage preparation
Interests
Music
Books
Timeline
Business Practice (Administration And Management)
Ngee Ann Polytechnic
10.2022 - Current
Barista
Arabica %
07.2021 - Current
Barista Shift Supervisor
Starbucks
06.2020 - 06.2021
Pastry Intern
Shangri-La
10.2018 - 03.2019
HIGHER NITEC in Pastry And Baking
Institute of Technical Education (College West)
04.2018 - 03.2019
Full-Time Barista
Starbucks
05.2017 - 06.2021
Assistant Baker
Humble Origins
01.2017 - 04.2017
Pastry Intern
Regent Hotel Singapore
07.2016 - 12.2016
NITEC in Pastry And Baking
Institute of Technical Education (College West)
01.2016 - 12.2016
Singapore-Cambridge GCE N-Levels Examination
West Spring Secondary School
01.2010 - 12.2014
PSLE
Zhenghua Primary School
01.2003 - 12.2009
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