Arts
Nurul Firzanah
Barista
Summary
- Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
- Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
14
14
years of post-secondary education
3
3
Languages
Work History
Barista
Arabica %
07.2021 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Maintained and operated espresso machines, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Promoted additional items with beverages, increasing store sales.
- Used POS system to accurately enter orders and process payments.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Helped management keep adequate supply on hand by notifying of shortages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Barista Shift Supervisor
Starbucks
06.2020 - 06.2021
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Designed and adjusted work schedules to meet business demands.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Accurately completed end-of-day financial tasks of cash and card transactions daily.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Created new training guidelines, and provided staff orientation and training.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Monitored customer feedback to improve barista performance and customer service.
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
- Supervised food presentation and plating to enhance visual appeal.
- Planned and executed promotions and special events in close collaboration with management.
- Monitored food inventory and supplies to prevent waste.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Full-Time Barista
Starbucks
05.2017 - 06.2021
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Promoted additional items with beverages, increasing store sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Pastry Intern
Shangri-La
10.2018 - 03.2019
- Utilized pastry blenders, wire whisks and sifters to combine measured ingredients into bowls.
- Oversaw pastry coolers and storage areas to monitor ingredient and supply inventory levels.
- Scaled out and mixed ingredients according to recipes and procedures.
- Changed and sanitized cutting boards, benches and surfaces to avoid cross-contamination.
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
- Reduced leftovers by monitoring production and properly storing items.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Maintained well-organized mise en place to keep work consistent.
- Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
Assistant Baker
Humble Origins
01.2017 - 04.2017
- Decorated baked goods and designed visually appealing displays of finished products.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Created new bakery menu items to appeal to new and existing customers.
- Operated commercial kitchen equipment and tools.
- Washed dishes and sanitized prep area at end of each shift.
- Followed production chart to keep hot, fresh products available daily.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Resolved customer concerns with positive approach and constructive strategies.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Complied with health and safety codes to protect staff and customers.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Operated cash registers and processed payments accurately.
Pastry Intern
Regent Hotel Singapore
07.2016 - 12.2016
- Utilized pastry blenders, wire whisks and sifters to combine measured ingredients into bowls.
- Scaled out and mixed ingredients according to recipes and procedures.
- Changed and sanitized cutting boards, benches and surfaces to avoid cross-contamination.
- Maintained well-organized mise en place to keep work consistent.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
Education
Business Practice (Administration And Management)
Ngee Ann Polytechnic
Singapore 10.2022 - Current
HIGHER NITEC in Pastry And Baking
Institute of Technical Education (College West)
Singapore 04.2018 - 03.2019
NITEC in Pastry And Baking
Institute of Technical Education (College West)
Singapore 01.2016 - 12.2016
Singapore-Cambridge GCE N-Levels Examination
West Spring Secondary School
Singapore 01.2010 - 12.2014
PSLE
Zhenghua Primary School
Singapore 01.2003 - 12.2009
Skills
Beverage preparation
Soft selling
Ordering procedures
Menu memorization
Food preparation and safety
Point of sale operation
Exceptional customer service
Employee training
Hospitality service expertise
Excellent memory
Adaptive and creative
Opening and closing duties
Interests
Music
Books
Timeline
Business Practice (Administration And Management)
Ngee Ann Polytechnic
10.2022 - Current
Barista
Arabica %
07.2021 - Current
Barista Shift Supervisor
Starbucks
06.2020 - 06.2021
Pastry Intern
Shangri-La
10.2018 - 03.2019
HIGHER NITEC in Pastry And Baking
Institute of Technical Education (College West)
04.2018 - 03.2019
Full-Time Barista
Starbucks
05.2017 - 06.2021
Assistant Baker
Humble Origins
01.2017 - 04.2017
Pastry Intern
Regent Hotel Singapore
07.2016 - 12.2016
NITEC in Pastry And Baking
Institute of Technical Education (College West)
01.2016 - 12.2016
Singapore-Cambridge GCE N-Levels Examination
West Spring Secondary School
01.2010 - 12.2014
PSLE
Zhenghua Primary School
01.2003 - 12.2009