Nurul Ayob
Summary
Results-driven Human Resources professional with over 3 years of experience in HR operations, payroll administration, employee relations, and HR process optimization. Proficient in managing HRIS platforms such as Workday and SAP, with a strong understanding of Singapore's Ministry of Manpower (MOM) regulations. Demonstrated success in streamlining HR processes, leading to a 20% increase in productivity and enhanced operational efficiency. Adept at coordinating with internal and external stakeholders to deliver seamless HR services. Known for strong communication, leadership, and problem-solving skills, consistently contributing to organizational effectiveness.
Overview
10
10
years of professional experience
Work History
Human Resource Executive (Shared Services)
GovTech Singapore
11.2022 - Current
- Manage operational aspects of contract, probation, and offboarding matters, ensuring timely updates and compliance.
- Prepare and manage monthly reports, collaborating with business partners to address Workday requests.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Achieved a 20% reduction in processing time by streamlining administrative workflows.
- Collaborated with other departments on cross-functional projects and initiatives.
- Developed and implemented strategic plans for resource management to optimize organizational efficiency.
- Organized training sessions to ensure employees have adequate knowledge of their roles and responsibilities.
- Analyzed workflows to identify areas of improvement in terms of resource allocation.
- Resolved conflicts between employees or managers through mediation or arbitration when needed.
- Advised senior management on issues related to workforce planning, staffing levels and cost optimization.
- Implemented initiatives that promote diversity and equal opportunity among all staff members.
- Prepared or maintained employment records using human resources management system software.
Human Resource Administrator
Micron Semiconductor Singapore
08.2021 - 10.2022
- Coordinated travel and work pass arrangements for up to 30 employees daily during the COVID-19 pandemic.
- Ensured compliance with MOM work pass regulations, and implemented updates in response to government guidelines.
- Assisted employees with queries on work pass, housing, and safe management measures.
- Developed metrics to track program and travel request completion, increasing productivity by 20%.
- Handled MOM-related compliance queries, including after-hours support.
- Acted as a liaison between employees and upper-level management when needed.
Customer Care Officer
Ministry of Manpower Singapore
09.2020 - 08.2021
- Resolved customer inquiries on MOM regulations efficiently via phone and written correspondence.
- Ensured compliance with applicable laws, regulations, and guidelines.
- Documented cases in the CRM system, coordinating with domain experts for follow-up actions.
- Recognized patterns in recurring customer problems and worked proactively to address them.
- Provided excellent customer service by responding to inquiries promptly and accurately.
- Worked collaboratively with colleagues to resolve complex customer issues effectively.
Customer Operations Officer
Singtel Singapore
04.2020 - 07.2020
- Processed service orders using ICON and PEGASUS software, maintaining high accuracy levels.
- Delivered excellent customer service, meeting 98% of target service levels.
- Collaborated with multiple departments to resolve customer queries promptly.
Payroll Officer
Enrich Living Services, Australia
10.2019 - 03.2020
- Executed payroll processing using Chris21 and Single Touch Payroll systems.
- Ensured accurate entitlement payments and managed fortnightly payrolls.
- Processed payroll data and maintained accurate records of employee time, wages, deductions, taxes, benefits, and other information.
- Maintained confidentiality of sensitive payroll documents and records.
- Maintained up-to-date knowledge of payroll legislation and compliance requirements.
Payroll Officer | HR
Kresta Holding Limited, Australia
03.2015 - 10.2015
- Managed payroll processing for Australia and New Zealand, ensuring accuracy and compliance.
- Prepared reports for managers, external bodies, and supervised payroll office functions.
- Reviewed timesheets for accuracy prior to processing payroll runs.
- Created reports to monitor changes in salary, overtime payments, vacation time, insurance coverage and other relevant employee information.
- Reconciled payroll accounts on a monthly basis to ensure accuracy of data entry into the system.
Education
Master's Degree - Human Resource
Curtin University of Technology
Western Australia07.2019
Bachelor of Commerce - Management and Human Resource Management
Curtin University of Technology
Western Australia02.2018
Diploma in Business Applications -
Republic Polytechnic
Singapore03.2015
Skills
- SAP HR
- Chris21
- HROnboard
- SGWorkPass
- AccessCode
- Payroll processing
- Benefits Administration
- MOM Compliance
- MS Office Suite
- Excel
- Team Leadership
- Communication
- Mondaycom
- Organised
- Employee Relations
- Workday administration
- Employee training
- Organizational development
- Workflow optimization
- Administrative assistance
- Willingness to learn
Timeline
Human Resource Executive (Shared Services)
GovTech Singapore
11.2022 - Current
Human Resource Administrator
Micron Semiconductor Singapore
08.2021 - 10.2022
Customer Care Officer
Ministry of Manpower Singapore
09.2020 - 08.2021
Customer Operations Officer
Singtel Singapore
04.2020 - 07.2020
Payroll Officer
Enrich Living Services, Australia
10.2019 - 03.2020
Payroll Officer | HR
Kresta Holding Limited, Australia
03.2015 - 10.2015
Master's Degree - Human Resource
Curtin University of Technology
Bachelor of Commerce - Management and Human Resource Management
Curtin University of Technology
Diploma in Business Applications -
Republic Polytechnic
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