NURUL ATIQAH ZAINOL
Summary
I am passionate in giving good customer services to the public. This gives me satisfaction as i am able to assist their need to every extend i can. This motivates me to do better as a person. I am willing to take up new challenges, learn new skills and gain more knowledge in providing better service.
Overview
8
8
years of professional experience
Work History
Clinic Assistant
My Doctor @Admiralty
04.2023 - 07.2025
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Packing and dispensing of medication
- Assist physicians to do minor simple procedures.
- Handle TPA (Third- Party) Claims, Medisave Claims, Insurance claims and other documentations.
Patients Service Associate
National University Hospital
05.2021 - 01.2023
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Sales Assistant
Zara
12.2017 - 12.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Education
Assumption Pathway School
12-2013
Woodlands Ring Primary School
01-2007
Skills
- Vital signs monitoring
- Healthcare customer service
- Critical thinking
- Team collaboration
- Easy - going
- Adaptability
- Honest
- Responsible
- Front desk reception
- Microsoft Word
- Microsoft Excel
- Bilinguals (English & Malay)
Timeline
Clinic Assistant
My Doctor @Admiralty
04.2023 - 07.2025
Patients Service Associate
National University Hospital
05.2021 - 01.2023
Sales Assistant
Zara
12.2017 - 12.2018
Assumption Pathway School
Woodlands Ring Primary School
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