Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
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Nurul Amirah

Nurul Amirah

Singapore

Summary

Hardworking and motivated supply chain graduate with customer service experience seeking new working experience. I do stand strong on a commitment to excellence, grounded in three core values: Respect, Honor, and Consistency, as I believe in treating others with dignity and fairness, upholding integrity in every aspect of work, and delivering reliable, consistent results. These values drive my approach to building trust, fostering collaboration, and ensuring long-term success in all professional endeavors.

Overview

7
7
years of professional experience

Work History

Entertainment Technician

EXPLOMO TECHNICAL SERVICES PTE LTD
11.2023 - Current
  • Demonstrated exceptional adaptability by successfully transitioning between various entertainment settings, including outdoor theatre, and corporate events.
  • Efficiently coordinated with fellow technicians, fostering a cooperative work environment encouraging excellence.
  • Solved technical issues quickly, minimizing performance disruptions and maintaining audience satisfaction levels.
  • Completed thorough safety inspections prior to each event, ensuring a secure environment for performers and audiences alike.
  • Managed show and audio operations, ensuring seamless performance execution.
  • Kept equipment working optimally by replacing loose, worn and defective parts.

Customer Service Representative

Decathlon
08.2019 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls, online chats and in-store customers efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided backup support for organizational leadership.
  • Created and maintained a detailed database to develop promotional sales.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, contributing to a comprehensive database for future reference and ensuring proper follow-up and resolution of issues.

Facilitator

Adam Khoo Learning Centre
01.2018 - 01.2020
  • Coached students during school camps, fostering teamwork and personal growth.
  • Guided school camp participants through activities, enhancing their personal development.
  • Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
  • Facilitate school camp programs, promoting collaboration and self-confidence among students.
  • Worked in partnership with teammates to brainstorm and create engaging camp concepts.

Entertainment Technician

EXPLOMO TECHNICAL SERVICES PTE LTD
08.2017 - 02.2019
  • Managed the safe handling and storage of pyrotechnic materials in compliance with safety regulations.

Education

Higher NITEC - Logistic for International Trade

Institute of Technical Education (ITE EAST)
Singapore, Null, Singapore
01.2015

Skills

  • Communication and Interpersonal Skills
  • Leadership and Mentoring Skills
  • Familiarity with Outdoor Management Procedures
  • Work-at-Height, Pyro & Water Safety certified
  • Wireless microphone management
  • Digital audio workstations

LANGUAGE

Native English.
Native Malay

Timeline

Entertainment Technician

EXPLOMO TECHNICAL SERVICES PTE LTD
11.2023 - Current

Customer Service Representative

Decathlon
08.2019 - 02.2023

Facilitator

Adam Khoo Learning Centre
01.2018 - 01.2020

Entertainment Technician

EXPLOMO TECHNICAL SERVICES PTE LTD
08.2017 - 02.2019

Higher NITEC - Logistic for International Trade

Institute of Technical Education (ITE EAST)

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Nurul Amirah