Nurul Aisyah
Singapore
Summary
Strong technical expertise and problem-solving abilities. Adept at maintaining and optimizing systems to ensure efficient operations. Highly collaborative, adaptable, and focused on delivering reliable results. Skilled in troubleshooting and system monitoring. Known for reliability and effective teamwork in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support (Network Operations Centre)
Crimson Logic Pte Ltd
05.2022 - Current
- Physical Access Control: DC Access Request process and Handling, Server Room rack key request handling etc
- Service Request: Application migration/deployment, Refresh of instances, Data restoration & OS/AV Patching Process
- Provided first level of troubleshooting and support services to servers and applications
- Incident/Problem Management Process: Incident escalation process, fault reporting, call protocol process, SOP execution
- System Backup, Offsite storage & recovery, Backup failure recovery, Monitor backup and Tape handling
Temporary Officer
IRAS (Inland Revenue Authority of Singapore)
03.2021 - 12.2021
- Backroom assignments handling tax enquiries, email correspondences and ad-hoc tax assessment case
- Work constructively with the team to evaluate and improve personal and team performance
- Aid in the preparation of tax returns and supporting work-papers for multiple jurisdictions
- Ensure that all sensitive information was entered into the system correctly with confidentiality
Temporary Assistant Programme Teacher
PPIS (Persatuan Pemudi Islam Singapura)
02.2021 - 03.2021
- Observed children's interactions and promoted the spirit of concord
- Provided educational materials, assisted, and mentored students in groups
- Collaborated in teams with Teachers to resolve challenges and implemented instructional improvements
- Provided effective classroom management and maintained all cleaning and health standards
Administrator/Sales assistant
User Basic Software Pte. Ltd
03.2020 - 07.2020
- Provided administrative support to the operations department
- Supported manager through a diversity of tasks related to organization and communication
- Assisted salesperson to close leads by convincing new and existing customers to purchase company's software
- Established positive rapport with customers, upsold products and built a loyal clientele
Retail Assistant
NTUC FairPrice
01.2017 - 01.2018
- Assist customers in locating products within the store
- Provided exceptional customer service regarding merchandise as well as gift options
- Assisted in merchandising and performed stock take-up and stock up products whenever needed
- Communicated customer concerns to upper management
- Resolved customer conflicts with compassion and timeliness
Education
Diploma in Business Applications -
Republic Polytechnic
01.2021
GCE 'O' Levels -
Damai Secondary School
01.2017
GCE 'N' Levels -
Damai Secondary School
01.2016
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Software package: Visual Studio 2017
- Tableau
- NET
- Python
- Java Script
- MySQL
- Data center operations
- Incident management
- Server maintenance
- Teamwork and collaboration
- Problem-solving
- Time management
- Troubleshooting skills
- Reliability
- Adaptability and flexibility
- Problem Solving
Accomplishments
- Supervised team of 4 staff members.
Personal Information
Date of Birth: 02/02/00
Extracurricular Activities
Republic Polytechnic Handball, Republic Polytechnic, 01/01/18, 12/31/20 Damai Handball Team, Damai Secondary School, 01/01/13, 12/31/17
Miscellaneousinformation
Singaporean, Fluent in English, Fluent in Malay
Certification
- [Name of Certification] [Issuing Organization] [Year Month]
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Technical Support (Network Operations Centre)
Crimson Logic Pte Ltd
05.2022 - Current
Temporary Officer
IRAS (Inland Revenue Authority of Singapore)
03.2021 - 12.2021
Temporary Assistant Programme Teacher
PPIS (Persatuan Pemudi Islam Singapura)
02.2021 - 03.2021
Administrator/Sales assistant
User Basic Software Pte. Ltd
03.2020 - 07.2020
Retail Assistant
NTUC FairPrice
01.2017 - 01.2018
GCE 'O' Levels -
Damai Secondary School
GCE 'N' Levels -
Damai Secondary School
- [Name of Certification] [Issuing Organization] [Year Month]
Diploma in Business Applications -
Republic Polytechnic
Similar Profiles
Yu Lay KoYu Lay Ko
Senior Software Engineer at Crimson LogicSenior Software Engineer at Crimson Logic
Lillian PorierLillian Porier
Secretary at Crimson SweetheartsSecretary at Crimson Sweethearts
Kelleigh FielderKelleigh Fielder
Behavior Technician at Crimson Heights CounselingBehavior Technician at Crimson Heights Counseling