NURUL KHAIRUNNISA BinTE AZEMAN
Summary
A dedicated team player with outgoing, positive demeanor and passionate about promoting lasting customer satisfaction by delivering quality service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Customer Service agent
SATS
09.2022 - 02.2023
- Served as an Airport ambassador through providing directions across the 3 transit terminals and answering any inquiries
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Used Altea SQCM production software to prepare pre-departure and post-departure reports and passenger manifests.
Delay Handling Agent
SATS
09.2022 - 02.2023
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Checking for availability of hotel rooms to issue compensations for disrupted passengers from delayed arrivals
- Retrieve and distribute dry packs for delayed departures as part of service recovery for passengers to consume while the earliest flight is being prepared
- Escort passengers with immediate connections or VIPs
Final Year Project
Museum Of Ice Cream
05.2022 - 08.2022
- Demonstrated superior professionalism while interacting with customers and other tour guides.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Retail Associate
UNIQLO
03.2021 - 04.2022
- Participates in daily store operations and serves as a representative of the retail brand
- Greeted customers and helped with product questions, selections, and purchases.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Balanced and organized cash register by totaling purchases, using POS system to process sales, and storing coupons.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Guest Room Attendant
Capri By Fraser
09.2019 - 02.2020
- Responsible for cleanliness of rooms, public areas and corridors
- Reported damages, disturbances and shortcomings to supervisor.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Supervisor Trial
- Liaising with receptionists for special request rooms - birthdays, anniversaries and Updating status of guest rooms
Front Office Receptionist
CAPRI BY FRASER
09.2019 - 02.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Responsible for keeping guests’ information private and billing them accurately
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Usher
PERSOLKELLY PTE LTD
10.2018 - 12.2018
- Reviewed tickets for authenticity and applicability to particular event.
- Directed ticket holders to seats and facility locations.
- Worked with other staff members to facilitate smooth flow of operations.
- Assisted with set-up and break down of events to facilitate efficient and organized event preparation.
- Ensure cleanliness before and after each event
Education
Diploma - Customer Experience Management With Business
Republic Polytechnic
2023
Director’s List, Higher Nitec - Hospitality Operations
Institute of Technical Education
2020
GCE ‘O’ Level -
Changkat Changi Secondary School
2017
PSLE -
Yumin Primary School
2013
Skills
- Microsoft Office: Word, Excel, Powerpoint
- Customer Service Oriented
- Leadership
- Teamwork
- Interpersonal: Communication, Collaboration, Relationship-building
- Resilient
- Ethical
- Flexible
- Optimistic
Languages
English
Malay
Timeline
Customer Service agent
SATS
09.2022 - 02.2023
Delay Handling Agent
SATS
09.2022 - 02.2023
Final Year Project
Museum Of Ice Cream
05.2022 - 08.2022
Retail Associate
UNIQLO
03.2021 - 04.2022
Guest Room Attendant
Capri By Fraser
09.2019 - 02.2020
Front Office Receptionist
CAPRI BY FRASER
09.2019 - 02.2020
Usher
PERSOLKELLY PTE LTD
10.2018 - 12.2018
Diploma - Customer Experience Management With Business
Republic Polytechnic
Director’s List, Higher Nitec - Hospitality Operations
Institute of Technical Education
GCE ‘O’ Level -
Changkat Changi Secondary School
PSLE -
Yumin Primary School
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