Nurtazirin Ahmad
Summary
Forward-thinking skills at operating departments efficiently to meet goals. Matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
25
25
years of professional experience
Work History
Aviation Screening Officer II
Certis Cisco Aviation Security Pte Ltd
04.2024 - Current
- Conducted efficient screenings of checked-in baggage by operating X-ray machines according to established protocols.
- Participated in regular evaluations conducted by higher authorities, demonstrating proficiency in aviation screening techniques.
- Maintained up-to-date knowledge of aviation security procedures and guidelines for consistent enforcement.
- Reduced risk of potential threats by diligently monitoring passengers and luggage.
- Identified potential threats by analyzing passenger behavior and reporting suspicious activities to supervisors.
Operations Manager
Tim Netwerks Services
01.2012 - 10.2023
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Sales Operations Executive
Siga Solution Pte Ltd
11.2010 - 12.2011
- Increased sales revenue by implementing strategic sales operations plans and analyzing market trends.
- Negotiated favorable contract terms for both clients and company, striking a balance between profitability and value-add services.
- Managed key relationships with clients and vendors, ensuring long-term partnerships and customer loyalty.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Retail Manager
Asia Excel Pte Ltd
04.2008 - 10.2010
- Controlled store inventory and reviewed cash handling and operations reports.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Trained and developed new employees for ease of transition into team.
Retail Sales Executive
Sim Siang Choon Hardware Pte Ltd
12.1999 - 04.2008
- Increased customer satisfaction by resolving issues promptly and professionally.
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Developed strong relationships with clients through attentive listening and personalized recommendations.
- Handled cash transactions accurately and efficiently while adhering to all company policies and procedures related to cash handling.
- Boosted sales by implementing effective product displays and engaging customers in conversation.
- Improved store layout for enhanced customer experience and ease of navigation.
Education
Certificate Managing Transport And Logistics - Logistics Management
The Chartered Institute of Logistics And Transport
07.2024
Diploma In Digital Marketing - Digital Media
SMI
09.2022
Diploma In Business Administration - Business Administration
Uniathena Global Education Academy
07.2024
Certificate IBM Design Thinking Practitioner - Design Thinking Process
Ascendo Academy
09.2022
Certificate - WPLN Level/grade 5 - 7
British Council
03.2021
Skills
- Passenger and Baggage Screening/Analysing
- Sales negotiations
- Staff Management
- Goals and performance
- Order Management
- Continuous improvements
- Relationship Building
- Team Coordination
- Attention to Detail
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- X-ray machine operation
- Customer relations skills
- Integrity and Honesty
- Fire safety awareness
Timeline
Aviation Screening Officer II
Certis Cisco Aviation Security Pte Ltd
04.2024 - Current
Operations Manager
Tim Netwerks Services
01.2012 - 10.2023
Sales Operations Executive
Siga Solution Pte Ltd
11.2010 - 12.2011
Retail Manager
Asia Excel Pte Ltd
04.2008 - 10.2010
Retail Sales Executive
Sim Siang Choon Hardware Pte Ltd
12.1999 - 04.2008
Certificate Managing Transport And Logistics - Logistics Management
The Chartered Institute of Logistics And Transport
Diploma In Digital Marketing - Digital Media
SMI
Diploma In Business Administration - Business Administration
Uniathena Global Education Academy
Certificate IBM Design Thinking Practitioner - Design Thinking Process
Ascendo Academy
Certificate - WPLN Level/grade 5 - 7
British Council
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