Summary
Overview
Work History
Education
Skills
Timeline
Generic

NUR SYAZWANI BINTE YA'AKUP

Summary

Developed strong communication and problem-solving abilities in customer-focused environment, seeking to transition into new field. Demonstrates adaptability and quick learning curve, capable of excelling in various settings. Aims to leverage customer service experience to contribute effectively in new role.


Bringing positive and approachable demeanor, combined with strong communication and problem-solving skills, to excel in customer interactions. Possesses foundational understanding of customer service principles and adept at quickly learning new systems and processes. Committed to delivering exceptional service and fostering customer satisfaction.


Hardworking and passionate job seeker with strong organizational skills eager to secure a position in the Learning Support Team Ready to help team achieve company goals.


Enjoy reading and problem solving to ensure readiness before starting the day to deliver results and to achieve high standard service delivery


Consistent in self-reflection at the end of the day to ensure a better days ahead

Overview

7
7
years of professional experience

Work History

PREMIUM SERVICE SPECIALIST

DELTA AIRLINES
10.2023 - Current
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Proactively identified opportunities for improvement within the service delivery process, providing support and solutions for customers
  • Cultivating strong sense of knowledge through tools and support to enhance overall customer experience
  • Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
  • Proactively identified opportunities for improvement within the service delivery process, implementing changes that led to tangible benefits for both customers and employees alike.

PRESCHOOL TEACHER

E-BRIDGE PRESCHOOL
08.2018 - 09.2021
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Implemented differentiated instruction techniques to accommodate diverse learning needs within the classroom setting without sacrificing overall quality of education provided to all students.
  • Coordinated with colleagues to develop interdisciplinary lessons, enriching students' educational experience.
  • Organized and supervised large and small group activities.
  • Developed innovative activities to engage young children in learning process.

Education

DIPLOMA - Early Childhood Care And Education

NGEE ANN POLYTECHNIC
SINGAPORE
03-2021

DIPLOMA - PSYCHOLOGY

SCHOOL OF ALLIED EDUCATORS
SINGAPORE
12-2013

Skills

  • Client retention strategies
  • Customer service
  • Active listening
  • Activity planning
  • Active listening
  • Classroom management
  • Curriculum planning
  • Lesson planning
  • Research

Timeline

PREMIUM SERVICE SPECIALIST

DELTA AIRLINES
10.2023 - Current

PRESCHOOL TEACHER

E-BRIDGE PRESCHOOL
08.2018 - 09.2021

DIPLOMA - Early Childhood Care And Education

NGEE ANN POLYTECHNIC

DIPLOMA - PSYCHOLOGY

SCHOOL OF ALLIED EDUCATORS
NUR SYAZWANI BINTE YA'AKUP