Nur Surya Emelya

● Maintaining smooth communications between all stakeholders and incoming requests

● Dispatch and coordination of warehouse/office operations

● Attend to all incoming enquiries with relation to operations and otherwise

● Overall monitoring of delivery operations

● Involvement in Process Improvement

● Other duties as may be required by the company from time to time

• Picking, Packing, scanning & outbound
• Collaborated with site staff to resolve issues in productivity and workplace functionality.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.