Nur Sridiana Binte Norhadi
Summary
Dedicated and fast learner with a passion for acquiring new skills and expanding knowledge. Enjoy solving problems and finding solutions, thriving on the challenge of working things out. Excel at working with figures and reports, demonstrating the ability to concentrate for long periods of time and ensuring accuracy and precision. Meticulous by nature, consistently paying great attention to detail to ensure thorough and precise work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Care Specialist (Lost & Found)
SATS
03.2022 - Current
- Helped large volume of passengers every day with positive attitude and focus on customer satisfaction.
- Took ownership of passenger issues to follow problems through to resolution.
- Resolved challenging passenger issues with empathy and comprehension.
- Referred passengers to designated departments for further assistance.
- Maintained detailed records of passengers interactions, ensuring proper follow-up and resolution of issues.
- Requested escalation for unresolved issues.
- Resolved issues related to delayed, damaged, and pilfered check-in baggage.
- Leveraged specialized systems for effective baggage tracking and reporting.
Internship Attachment: Customer Relations Officer
Strip Ministry of Waxing
03.2021 - 05.2021
- Manage customer needs and expectations
- Build relationships with customers
- Provide information on product and services
- Produce business documents using software
- Handling email/phone call enquiries
- Perform administrative tasks
Part-time: Banquet Server
Shangri-La Hotel
11.2019 - 12.2019
- Attend to customers queries and assist them
- Maintain high level of customer service standards
- Build trusting relationships with customers and colleagues
- Refer to supervisors for complaints of customer
- Reasons for Leaving: Pursue studies
Education
Work-Study Diploma - Airport Operations
Institute of Technical Education College East
10.2024
Nitec - Business Services
Institute of Technical Education College East
01.2021
GCE N Level -
Queenstown Secondary
01.2019
PSLE -
Queenstown Primary School
01.2015
Skills
- Microsoft Office Programmes
- Active listening
- Leadership Skills
- Effective Communication
- Problem-Solving
- Team Collaboration Skills
- Time Management
- Customer service
- Calm and professional under pressure
Accomplishments
- 2020, ITE Digitalisation Challenge 2020 (Certificate of Participation)
- 2019, Distinguished Service Award (Malay Dance EXCO)
- 2019, Meritorious Service Award (Student Council EXCO)
- 2018, Appointment – Head of Logistics (Sports Leader EXCO)
Certification
2020 — ITE Digitalisation Challenge 2020 (Certificate of Participation)
2019 — Distinguished Service Award (Malay Dance EXCO)
2019 — Meritorious Service Award (Student Council EXCO)
2018 — Appointment – Head of Logistics (Sports Leader EXCO)
2017 — Appointment – Sports Leader
Languages
Malay
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Thai
Elementary (A2)
Timeline
Customer Care Specialist (Lost & Found)
SATS
03.2022 - Current
Internship Attachment: Customer Relations Officer
Strip Ministry of Waxing
03.2021 - 05.2021
Part-time: Banquet Server
Shangri-La Hotel
11.2019 - 12.2019
GCE N Level -
Queenstown Secondary
PSLE -
Queenstown Primary School
2020 — ITE Digitalisation Challenge 2020 (Certificate of Participation)
2019 — Distinguished Service Award (Malay Dance EXCO)
2019 — Meritorious Service Award (Student Council EXCO)
2018 — Appointment – Head of Logistics (Sports Leader EXCO)
2017 — Appointment – Sports Leader
Work-Study Diploma - Airport Operations
Institute of Technical Education College East
Nitec - Business Services
Institute of Technical Education College East
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