Experienced IT Support and Software Tester with a 7-year proven track record in the Financial Corporation and Software Application industries. Proficient in providing technical assistance and troubleshooting for seamless operations and optimal performance. Skilled at identifying and resolving software defects, conducting comprehensive testing, and collaborating with cross-functional teams to deliver high-quality solutions. Committed to staying updated with the latest industry trends and technologies to consistently enhance productivity and efficiency.
Project : TikTok App - WebTV and AndroidTV
As a Senior Software Test Engineer at Bytecenture, I led a team by planning and delegating tasks, ensuring that project deliverables were met within the timelines set by clients. I also conducted weekly stand-up meetings with clients to provide updates, manage expectations, and ensure smooth communication throughout the project
Project : Public Market (Investment)
I was responsible for overseeing migration user acceptance testing (UAT) for an investment system, supporting business functional testing across multiple modules. This project allowed me to enhance my skills in organizing and facilitating meetings to address outstanding issues. Operating within an Agile framework, we adhered to a three-week timeline to complete each module, ensuring efficient collaboration and timely delivery.In addition to my UAT responsibilities, I expanded my knowledge in the banking domain by conducting integration testing for SWIFT transaction status. This experience required a deep understanding of transaction processes, ensuring the accurate and secure flow of financial data within the system
Project : Yahoo Sports (iOS and Android)
As a mobile app tester for the Yahoo Sports app on both iOS and Android platforms, I was responsible for ensuring high-quality performance and user experience across different devices. I utilized tools such as JIRA for bug tracking, Charles for network traffic testing, and ADB Shell commands for build installation and crash log tracking. Additionally, I leveraged Android Studio for analyzing crash logs, contributing to the identification and resolution of critical issues. My work helped maintain the app’s stability and performance, enhancing the overall user experience
Project : e-payment system (web system)
I successfully led the implementation of a new e-payment feature for an over-the-counter system, allowing users to perform withdrawals via direct money transfer to bank accounts, in addition to the existing cash-out and cheque options. This project required seamless integration between the web system and bank transaction systems. The new feature streamlined the withdrawal process for both officers and the public, enhancing user convenience and modernizing the payment system
Project : Redemption for 3rd party - Bankruptcy, Deceased case
I successfully extended the e-payment system to streamline back-office transactions and business procedures. Previously, payments were handled through traditional cheque transfers, which required significant time to complete. The new enhancement introduced direct payment options to Amanah Raya Berhad, reducing processing times and increasing efficiency. Additionally, I implemented customized reporting enhancements to support the new payment methods, ensuring comprehensive tracking and compliance with business requirements
Project : Service Request to enhance MyKad Guardian Feature
I led the enhancement of the MyKad Guardian feature for the front-office system, enabling seamless input from MyKad readers for minor account holders under 18 years old. This enhancement streamlined processes such as registering new minor account holders, and updating guardian-related information like bank account details, telephone numbers, and mailing addresses. The project also involved aligning these updates with changes to ASNB's printed forms. I was responsible for configuring various MyKad readers, including Sagem and Iris devices, ensuring their compatibility and integration with the web system for a smooth user experience