Nur Shirin Afifah
Singapore
Summary
Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure.
Overview
8
8
years of professional experience
Work History
Lead Barista
Dutch Colony
07.2022 - Current
- Responsible for serving of all products - Responsible for maintaining service provided for customers, product quality and cleanliness of store - Responsible for inventory management (ordering, stock counting) - Enforce Standard Operating Procedure - Maintain profitable and reputable outlet - Support in conducting internal audit - calibrate of coffee
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster collaborative work environment among team members, resulting in increased productivity.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Optimized workflow processes for faster order completion, decreasing wait times for customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Hosted Public Cupping for coffee enthusiast
Full time Captain
flash coffee
10.2021 - 04.2022
- Responsible for serving of all products - Responsible for maintaining service provided for customers, product quality and cleanliness of the store - Responsible for inventory management (ordering, stock counting) - Enforce Standard Operating Procedure - Responsible for the supervision of baristas - Maintain a profitable and reputable outlet - Support in conducting internal audit
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Full Time Supervisor
Gelare
09.2020 - 06.2021
- Responsible for serving of all products, giving individualized attention towards customers - Promote company product to customer - Standardize and maintain quality of service, product and cleanliness - Responsible for stock counting and ordering of stocks - Responsible for supervision of all baristas - Enforce standard operating procedures - Maintain profitable and reputable outlet - Support in conducting internal audit - Manage Barista Schedule
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to organization''s core values, leading by example and fostering culture of excellence.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
full time shift supervisor
starbucks coffee company
11.2016 - 08.2020
- Provide service to customer - Promote retail product - Assist store manager executing operation during scheduled shift - Standardize quality and service provided - Train newly appointed baristas and coffee masters - Responsible for stock counting and ordering of stocks - Support in conducting internal audit
Part-time crew
Kentucky fried chicken pte ltd
12.2015 - 10.2016
- Provide service to customer - Assisted in housekeeping - Train newly appointed crew
Education
GCE 'O' LEVEL -
BEDOK SOUTH SECONDARY SCHOOL
12.2016
Bedok South Secondary School
12.2015
psle -
Fengshan primary school
12.2011
Skills
- Develop good relationship with everyone
- Adaptable and Flexible
- Cash Handling & Order Taking
- Espresso preparation & Machine operation
- Supply Ordering
- Team Management & Conflict Handling
- Menu development & Latte Artistry
- Barista Training
- Beverage Preparation & Quality Control
- Customer Service & Complain Handling
Accomplishments
- YUM Guest Mania Award (June 2016)
- Partner Of The Quarter Q4 (2017)
- Certified Coffee Master (February 2019)
- Certified Shift Supervisor (November 2019)
- Certified Barista Trainer (November 2019)
- 3rd runner up for District Challenge Signature beverage (July 2019)
- District Latte Art Showdown
- Food Hygiene Cert 23 May 2020 (10 years validity)
Photography and Writing
During my free time, I would write poems to express my views, perspectives, and feelings. Also, I would take pictures of my food and coffee as a stamp of pleasant moments.
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Lead Barista
Dutch Colony
07.2022 - Current
Full time Captain
flash coffee
10.2021 - 04.2022
Full Time Supervisor
Gelare
09.2020 - 06.2021
full time shift supervisor
starbucks coffee company
11.2016 - 08.2020
Part-time crew
Kentucky fried chicken pte ltd
12.2015 - 10.2016
GCE 'O' LEVEL -
BEDOK SOUTH SECONDARY SCHOOL
Bedok South Secondary School
psle -
Fengshan primary school
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