Nurshilah Abdul Wahid
Singapore
Summary
Highly motivated and detail-oriented professional with strong organizational, interpersonal, and problem-solving skills. Skilled in managing multiple priorities with accuracy under pressure while maintaining excellent communication and teamwork. Recognized for effective time management, adaptability, and a strong commitment to achieving results in challenging environments.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Project Officer
Majlis Ugama Islam Singapura
11.2024 - Current
- Develop and executed strategic communication campaign, including content creation and implementation of outreach programme.
- Conceptualised and curated Continuing Professional Education programmes, including course development and synopsis writing.
- Coordinated the development of self-paced learning module, overseeing content development with external vendor and converting existing course into digital learning format.
Executive Officer, Regulator
Majlis Ugama Islam Singapura
04.2021 - 09.2024
- Manage and process halal certification as well as conduct premise inspection. To ensure halal applications are processed timely.
- Maintained database systems to track and analyse halal inspections that was conducted and processed.
- Suggest process improvements that helps to streamlined workflows, reducing redundancies and increase operational efficiency.
- Established strong relationships with key stakeholders to enhance collaboration.
Project Officer, Halal Certification
Majlis Ugama Islam Singapura
07.2020 - 03.2021
- Assist in processing ad-hoc services and other administrative matters.
- Processed ad-hoc services applications like ritual cleansing and food verification services for upcoming events.
- Generate weekly report for incoming halal certification applications that are submitted and processed.
Arabic Relief Teacher
Madrasah Aljunied Al-Islamiah
01.2020 - 06.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Youth Worker/Centre Manager
Majulah Community
01.2016 - 03.2017
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Designed engaging curriculums tailored to the specific needs of diverse groups of young people, fostering personal growth and skill development.
Assistant Executive, Customer Service Officer
Majlis Ugama Islam Singapura
07.2015 - 12.2015
- Responded to customer calls and emails to answer questions about halal certification, haj services, religious queries as well as all other matters.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
Education
Bachelor of Arts - Arabic Language And Literature
Al-Azhar University
Written Arabic Translation
American University in Cairo
Skills
Meeting facilitation
Timeline
Project Officer
Majlis Ugama Islam Singapura
11.2024 - Current
Executive Officer, Regulator
Majlis Ugama Islam Singapura
04.2021 - 09.2024
Project Officer, Halal Certification
Majlis Ugama Islam Singapura
07.2020 - 03.2021
Arabic Relief Teacher
Madrasah Aljunied Al-Islamiah
01.2020 - 06.2020
Youth Worker/Centre Manager
Majulah Community
01.2016 - 03.2017
Assistant Executive, Customer Service Officer
Majlis Ugama Islam Singapura
07.2015 - 12.2015
Bachelor of Arts - Arabic Language And Literature
Al-Azhar University
Written Arabic Translation
American University in Cairo
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