Nurshilah Abdul Wahid
Singapore
Summary
Highly motivated and detail-oriented professional with strong organizational, interpersonal, and problem-solving skills. Skilled in managing multiple priorities with accuracy under pressure while maintaining excellent communication and teamwork. Recognized for effective time management, adaptability, and a strong commitment to achieving results in challenging environments.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Project Officer
Majlis Ugama Islam Singapura
11.2024 - Current
- Develop and executed strategic communication campaign, including content creation and implementation of outreach programme.
- Conceptualised and curated Continuing Professional Education programmes, including course development and synopsis writing.
- Coordinated the development of self-paced learning module, overseeing content development with external vendor and converting existing course into digital learning format.
Executive Officer, Regulator
Majlis Ugama Islam Singapura
04.2021 - 09.2024
- Manage and process halal certification as well as conduct premise inspection. To ensure halal applications are processed timely.
- Maintained database systems to track and analyse halal inspections that was conducted and processed.
- Suggest process improvements that helps to streamlined workflows, reducing redundancies and increase operational efficiency.
- Established strong relationships with key stakeholders to enhance collaboration.
Project Officer, Halal Certification
Majlis Ugama Islam Singapura
07.2020 - 03.2021
- Assist in processing ad-hoc services and other administrative matters.
- Processed ad-hoc services applications like ritual cleansing and food verification services for upcoming events.
- Generate weekly report for incoming halal certification applications that are submitted and processed.
Arabic Relief Teacher
Madrasah Aljunied Al-Islamiah
01.2020 - 06.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Youth Worker/Centre Manager
Majulah Community
01.2016 - 03.2017
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Designed engaging curriculums tailored to the specific needs of diverse groups of young people, fostering personal growth and skill development.
Assistant Executive, Customer Service Officer
Majlis Ugama Islam Singapura
07.2015 - 12.2015
- Responded to customer calls and emails to answer questions about halal certification, haj services, religious queries as well as all other matters.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
Education
Bachelor of Arts - Arabic Language And Literature
Al-Azhar University
Written Arabic Translation
American University in Cairo
Skills
Meeting facilitation
Document management
Project management
Deadline adherence
Presentation
Process improvements
Curriculum implementation
Lesson planning
Behavior management
Critical thinking
Relationship building
Status reporting
Timeline
Project Officer
Majlis Ugama Islam Singapura
11.2024 - Current
Executive Officer, Regulator
Majlis Ugama Islam Singapura
04.2021 - 09.2024
Project Officer, Halal Certification
Majlis Ugama Islam Singapura
07.2020 - 03.2021
Arabic Relief Teacher
Madrasah Aljunied Al-Islamiah
01.2020 - 06.2020
Youth Worker/Centre Manager
Majulah Community
01.2016 - 03.2017
Assistant Executive, Customer Service Officer
Majlis Ugama Islam Singapura
07.2015 - 12.2015
Bachelor of Arts - Arabic Language And Literature
Al-Azhar University
Written Arabic Translation
American University in Cairo