Nurshilah Abdul Wahid
Singapore
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Executive Officer
Singapore Islamic Hub
04.2021 - 03.2024
- Conduct audits for halal certification for area in the East area.
- Maintained database systems to track and analyze halal audits that has been conducted and processed.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Project Officer
Singapore Islamic Hub
07.2020 - 03.2021
- Assisting in processing Ad-Hoc services and other administrative matter.
- Kept stakeholders informed of progress through regular status updates clearly communicating any changes to project scope, timeline or budget.
- Processed ad-hoc services applications eg, ritual cleansing and Food Verifications services for upcoming events.
- Generate weekly report for halal certification applications submitted and processed.
Arabic Relief Teacher
Madrasah Al-Junied Al-Islamiah
01.2020 - 06.2020
- Teach Secondary 1 students Arabic Language, as a relief for the teacher who is on maternity
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Centre Manager/ Youth Worker
Majulah Community Centre
01.2016 - 03.2017
- Manage daily centre activities and engage students that drop-by the centre
- Conduct and plan events to engage students.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated leadership skills in managing projects from concept to completion.
Assistant Executive, Customer Service Officer
Singapore Islamic Hub
07.2015 - 12.2015
- Call centre staff at MUIS answering calls and replying emails as well as attending customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
Customer Service Officer
Singapore Islamic Hub (MUIS)
07.2014 - 10.2014
- Positioned at the call centre answering calls and queries.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Part-time lecturer
Andalus Corporation
01.2014 - 01.2015
- Teaching several subjects to diploma students.
Relief teacher
Madrasah Aljunied Al-Islamiah
01.2011
- Teaching primary 4 students Arabic Language for three months and preparing them for their year-end examinations.
Outdoor camp instructor
Camp Challenge
01.2010
- Part-time camp instructor conducting low & high adventure rope courses for students of different levels and schools.
Administrative personnel
Canact
01.2009
- Doing administrative works, meeting clients to promote programmes as well as mentoring students.
Private home tutor
01.2006 - 01.2010
- Teaching Arabic language and Islamic studies to full-time madrasah students.
Education
Bachelor of Arts - Arabic Language And Literature
Al-Azhar University El-Shariff
01.2015
American University In Cairo
01.2013
Madrasah Aljunied Al-Islamiah
01.2009
Skills
Microsoft Office
Team building
Multitasking Abilities
Recordkeeping
Attention to Detail
Remote Office Availability
Interpersonal Communication
Organization
Customer Relations
Supervision and leadership
Dependable and Responsible
Availability
Immediate
Certification
- 2012, American University in Cairo, Certificate in Basic Written Translation
- 2010, Camp Challenge, Basic Instructor Course
- 2010, Singapore Civil Defence Force, First Aid Course
Residential Address
Blk 295 Choa Chu Kang Ave 2, Singapore, 680295
Email Address
shilahwahid2@gmail.com
Race
Malay
Language Ability
Malay, English & Arabic
Cca Volunteer Experience
2008, ASEAN Inter-varsity Arabic Debate Championship. Organised by: The Secretariat of Malaysian Universities Debating Council (MADUM)
Personal Information
- Expected Salary: $ 2800
- Date of Birth: 28 April 1990
- Gender: Female
- Nationality: Singaporean
Languages
Arabic
Upper intermediate (B2)
Malay
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Executive Officer
Singapore Islamic Hub
04.2021 - 03.2024
Project Officer
Singapore Islamic Hub
07.2020 - 03.2021
Arabic Relief Teacher
Madrasah Al-Junied Al-Islamiah
01.2020 - 06.2020
Centre Manager/ Youth Worker
Majulah Community Centre
01.2016 - 03.2017
Assistant Executive, Customer Service Officer
Singapore Islamic Hub
07.2015 - 12.2015
Customer Service Officer
Singapore Islamic Hub (MUIS)
07.2014 - 10.2014
Part-time lecturer
Andalus Corporation
01.2014 - 01.2015
Relief teacher
Madrasah Aljunied Al-Islamiah
01.2011
Outdoor camp instructor
Camp Challenge
01.2010
Administrative personnel
Canact
01.2009
Private home tutor
01.2006 - 01.2010
Bachelor of Arts - Arabic Language And Literature
Al-Azhar University El-Shariff
American University In Cairo
Madrasah Aljunied Al-Islamiah
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