Nur Shazleen Kamil
Summary
Pursued opportunities in hotel industry as a front-line staff member, leveraging skills to create memorable holiday experiences that foster guest loyalty.
Overview
19
19
years of professional experience
Work History
Senior Guest Service Associate
Hyatt International Holdings (Andaz Singapore)
07.2024 - Current
- serves as the primary communication hub, managing incoming calls, guest requests, restaurants outlet F&B bookings and emergency systems with high efficiency and hospitality.
- Developed and implemented training programs for new associates to enhance service quality and operational efficiency.
- Coordinated with various departments to resolve guest issues promptly, ensuring seamless communication and service delivery.
- Fostered a positive work environment by mentoring junior staff and promoting collaborative teamwork among associates.
- Enhanced loyalty program engagement by educating guests on benefits, leading to increased membership registrations and retention.
- Contacted housekeeping staff when guests vacated rooms for upkeep or cleaning.
- Received and distributed incoming mail to hotel departments and guests and handled outgoing mail.
Administrative Assistant
ShangriLa Hotel Singapore (Service Apartment)
05.2017 - 06.2020
- Coordinated daily administrative operations, ensuring seamless communication between departments and front office staff.
- Developed and maintained filing systems, enhancing document retrieval processes for improved productivity.
- Trained new staff on office protocols and software tools, fostering a collaborative work environment.
- Implemented inventory management practices for office supplies, ensuring availability while minimizing costs through effective tracking systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Salary : $2,447
Reception Manager
ShangriLa Hotel Singapore (Service Apartment)
01.2015 - 05.2017
- Led front desk operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored team members to enhance performance and service standards.
- Developed and implemented efficient check-in/check-out procedures to streamline operations.
- Oversaw scheduling and staff allocation for optimal coverage during peak periods.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed. Salary $3,000
Guest Relations Officer
ShangriLa Hotel Singapore (Service Apartment)
03.2008 - 01.2015
- Enhanced guest satisfaction through personalized service and prompt issue resolution.
- Developed and maintained relationships with guests to foster loyalty and repeat business.
- Coordinated special requests and accommodations for VIP guests ensuring seamless experiences.
- Trained and mentored junior staff on guest service protocols and operational procedures.
- Implemented feedback mechanisms to gather guest insights and improve service delivery. Salary $1,600 - $1,900
Front Office Agent
Shangri-La Hotel Singapore (Service Apartment)
05.2007 - 03.2008
- Front Office Agent, greeting guest, managing check-ins/check-outs, handling phone calls, and providing customer service in hotels, Salary $1,234 - $1400
Education
PSLE - undefined
Jurong Town Primary School
01.1999
Skills
Cultivated effective communication and public relations strategies to enhance brand visibility
Demonstrated self-leadership by proactively setting and achieving personal and professional goals
LANGUAGES
English
Malay
Accomplishments
- Excellent Service Awards Year 2010, 2011, 2013, 2014, 2015, 2016
DECLARATION
I hereby declare all details mentioned above are in accordance with the truth and the facts as per my acknowledgement, and I hold the responsibility for the correctness of the above mentioned.
CONTACTS
- Address: Blk 764 Pasir Ris St 71 #10-242
- DOB: 1986-11-14
- Email: nrhk29@gmail.com
- Phone: +65 98732434
- Marital: Married
Timeline
Senior Guest Service Associate
Hyatt International Holdings (Andaz Singapore)
07.2024 - Current
Administrative Assistant
ShangriLa Hotel Singapore (Service Apartment)
05.2017 - 06.2020
Reception Manager
ShangriLa Hotel Singapore (Service Apartment)
01.2015 - 05.2017
Guest Relations Officer
ShangriLa Hotel Singapore (Service Apartment)
03.2008 - 01.2015
Front Office Agent
Shangri-La Hotel Singapore (Service Apartment)
05.2007 - 03.2008
PSLE - undefined
Jurong Town Primary School