Nur Shawani Binte Suriman

I began my career as a part-time Administrative Documentation employee on a three-month contract. Within two months, I transitioned to a full-time Customer Service role and was subsequently promoted to Executive in 2022.

• Participated in managing inbound and outbound shipments, as well as preparing documentation for container storage and transportation.
• Liaised with transportation team and warehousing team to develop solutions and accomplish shared objectives.
• Prepared monthly billings and generated comprehensive Excel report.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns via phone calls and emails.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
• Trained new hires staff on operating procedures and company services.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Conducted monthly inventory management of department stationary supplies.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Stocked, tagged and displayed merchandise as required.
• Addressed customer needs and made product recommendations to increase sales.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.
• Facilitated positive shopping experience, greeted customers warmly upon entry.