NUR SHAQILLA BINTE RAZALI

Undergraduate Of Bachelor Of Business Management

Summary

Dedicated undergraduate eager to leverage academic knowledge in a professional environment, with a strong desire to enhance skills and make meaningful contributions to a team. Passionate about gaining hands-on experience in the maritime industry, bringing a proactive attitude and a commitment to excellence. Prepared to embrace challenges and collaborate effectively, fostering growth and innovation within the organization.

Overview

year of professional experience

Work History

E-commerce Operations Intern

Reebonz Limited

09.2018 - 12.2018

Initiated and developed Microsoft Excel models to streamline sales order fulfillment and quality management for over 200 SKUs; ensured on-time delivery of customer orders
Tracked monthly KPI values, compiling sales order fulfillment and inventory management performance reports for management, identifying critical areas to reduce operations cost
Conducted cost analysis for breakbulk international shipments to reduce air freight costs
Coordinated with 5 overseas distribution centers to fulfill stockout situations to ensure goods are delivered on time
Assist Customer Experience Ambassadors during warehouse sales of luxury products with retail operations, including product restocking, inventory counting, and engaging with customers to answer inquiries to increase sales.

Restaurant Service Crew

Tuk Tuk Cha (S) Pte. Ltd.

04.2019 - 08.2019

Served as an excellent team player to ensure high customer satisfaction through cashiering and waiting duties
Assisted store manager with POS register settlement and inventory management

Human Resources Intern

Hyflux Ltd.

11.2014

Maintained and updated accurate records of all company personnel (P-File)
Organised personnel profile report for external reporting to a regulatory body

Education

BBA - Operations Management With Track in Maritime Business And Operations

Singapore Management University

Singapore

04.2001 -

Diploma in Logistics and Operations Management -

Temasek Polytechnic

Singapore

01.2019

Skills

Software knowledge: Microsoft Office Suite (Word, PowerPoint, Access and Excel), SAP ERP, RStudio

Language proficiency: Fluent in English and Malay

Accomplishments

MonsoonSIM ERM Competition, Regional Final, 2019
Goh Chok Tong NextGen Outstanding Leader Award, 2015
Youth Community Leadership Award – Community Laboratory @ South East, 2015
Edusave Award for Achievement, Good Leadership and Service (EAGLES), 2015
Edusave Character Award (ECHA), 2015

CO-CURRICULAR ACTIVITIES

Malay Language and Cultural Club, SMU Project Director of the annual MLCC Welfare Drive in 2021; controlled budget and expenditure of the project, searching and reaching out to potential sponsors, liaising with suppliers of items included in each welfare pack and keeping a record of all documents Served as a member of MLCC Rentak, a traditional percussion ensemble, and participated in 2 annual productions as well as ad-hoc events and performances

Timeline