Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nur Shaqila Binti Zainal Abdin

Summary

Experienced manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Willing to take up new skills to boost the efficiency of the company.

Overview

8
8
years of professional experience

Work History

Shift Manager / Assistant Manger

Coffee Bean & Tea Leaf
01.2021 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Supervised ongoing daily production phases.
  • Handles closing of sales and producing daily report.
  • Supervised day-to-day operations to meet performance, quality and service expectations

Part Time Barista

Coffee Bean & Tea Leaf
05.2018 - 04.2020
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation.

Retail Worker

H&M
01.2017 - 06.2017
  • Replenished sales floor merchandise and organized shelves and racks.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Customer Service Officer

Canadian Pizza
01.2016 - 01.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained up-to-date knowledge of product and service changes.

Education

NITEC - Mechanical Engineering Technology

ITE College East
Simei
12.2018

GCE 'N' Level -

Ping Yi Secondary School
Chai Chee
12.2016

PSLE -

Opera Estate Primary School
Siglap
12.2012

Skills

  • Supply Ordering
  • Operations Management
  • Opening and Closing Procedures
  • Training and Mentoring
  • Problem-solving abilities
  • Customer Service
  • Documentation and Reporting
  • Payment Processing
  • Accurate Money Handling
  • Task Prioritization
  • Punctual and Reliable

Timeline

Shift Manager / Assistant Manger

Coffee Bean & Tea Leaf
01.2021 - Current

Part Time Barista

Coffee Bean & Tea Leaf
05.2018 - 04.2020

Retail Worker

H&M
01.2017 - 06.2017

Customer Service Officer

Canadian Pizza
01.2016 - 01.2017

NITEC - Mechanical Engineering Technology

ITE College East

GCE 'N' Level -

Ping Yi Secondary School

PSLE -

Opera Estate Primary School

Similar Profiles

CREATE PROFILE
Nur Shaqila Binti Zainal Abdin