Nur Shaqila Binti Zainal Abdin
Summary
Experienced manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Willing to take up new skills to boost the efficiency of the company.
Overview
8
8
years of professional experience
Work History
Shift Manager / Assistant Manger
Coffee Bean & Tea Leaf
01.2021 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Supervised ongoing daily production phases.
- Handles closing of sales and producing daily report.
- Supervised day-to-day operations to meet performance, quality and service expectations
Part Time Barista
Coffee Bean & Tea Leaf
05.2018 - 04.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation.
Retail Worker
H&M
01.2017 - 06.2017
- Replenished sales floor merchandise and organized shelves and racks.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Customer Service Officer
Canadian Pizza
01.2016 - 01.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
Education
NITEC - Mechanical Engineering Technology
ITE College East
Simei12.2018
GCE 'N' Level -
Ping Yi Secondary School
Chai Chee12.2016
PSLE -
Opera Estate Primary School
Siglap12.2012
Skills
- Supply Ordering
- Operations Management
- Opening and Closing Procedures
- Training and Mentoring
- Problem-solving abilities
- Customer Service
- Documentation and Reporting
- Payment Processing
- Accurate Money Handling
- Task Prioritization
- Punctual and Reliable
Timeline
Shift Manager / Assistant Manger
Coffee Bean & Tea Leaf
01.2021 - Current
Part Time Barista
Coffee Bean & Tea Leaf
05.2018 - 04.2020
Retail Worker
H&M
01.2017 - 06.2017
Customer Service Officer
Canadian Pizza
01.2016 - 01.2017
NITEC - Mechanical Engineering Technology
ITE College East
GCE 'N' Level -
Ping Yi Secondary School
PSLE -
Opera Estate Primary School
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