Nur Shamiezza Hani Shaharudin
Key Account Manager
Summary
A seasoned Key Account Manager with a proven track record at Pos Malaysia Berhad, adept in client relationship building and account retention. Successfully expanded product offerings, securing major accounts like Shopee and IKEA. Demonstrates strong business development skills and a knack for identifying growth opportunities, enhancing profitability through strategic account management and market trend analysis, as well as operation matter.
Overview
26
26
years of professional experience
Work History
Key Account Manager, Customer Engagement
Pos Malaysia Berhad
05.2012 - Current
- Strengthened client relationships through regular communication and effective problemsolving.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Examples of major accounts secured and nurtured are Shopee, IKEA, Dominoes, Bata, further illustrated in Appendix A
Assistant Manager
Malaysian Rubber Promotion Council
01.2006 - 12.2011
- Developed strong working relationships with Industry Members and understand their needs and concerns.
- Addressed Industry Members concerns, offered hands-on assistance, and assessing their needs, with appropriate and suitable solutions.
- Promote Industry Members products and services to overseas customers. Involved in Business Matching activities abroad, connect them with suitable potential clients on international level.
- Collaborated with the management team to develop strategic plans for Industry Member Business growth and improvement.
Senior Executive, Product Marketing
PROTON Berhad
01.2003 - 11.2005
- Identify products strength and life cycle shelves live, promote to management on essential activities which involved the products to boost sale.
- Conduct car clinic survey both local and international level, present and recommend to management the findings and direction for each product.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
Store Manager, Operation
Watsons Personal Care Store
01.2000 - 12.2002
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Executive Assistant to the Store Manager
Walgreens Pharmacy
12.1998 - 06.1999
- Assisted with budget planning, tracking expenses, and managing financial reports to optimize fiscal responsibility within the organization.
- Enhanced communication between store management and staff through regular meetings, updates, and collaboration efforts.
- Developed strong relationships with vendors by negotiating favorable contracts while maintaining professional rapport.
Education
Bachelor of Science - Double Major, Psychology And Mass Communication,
St. Cloud State University
United States Of America 04.2001 -
Skills
Key account management
Operation
Account development
Account retention
Client relationship building
Account management
Business development
Accomplishments
Secure Shopee account, and nurtured this account, until it became the number one revenue contributor for Pos Malaysia, in five consecutive years. Details are available in Appendix A.
Timeline
Key Account Manager, Customer Engagement
Pos Malaysia Berhad
05.2012 - Current
Assistant Manager
Malaysian Rubber Promotion Council
01.2006 - 12.2011
Senior Executive, Product Marketing
PROTON Berhad
01.2003 - 11.2005
Bachelor of Science - Double Major, Psychology And Mass Communication,
St. Cloud State University
04.2001 -
Store Manager, Operation
Watsons Personal Care Store
01.2000 - 12.2002
Executive Assistant to the Store Manager
Walgreens Pharmacy
12.1998 - 06.1999
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