Nur Shalawati Binte Abdullah
Singapore
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Administrator and Customer Service Associate
ACTIVE GLOBAL RESPITE CARE PTE LTD
04.2021 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.Administration of onboarding of clients to service.
- Scheduling of staff to clients based on needs and requests.
- Handling client inquiries about the service.
- Invoicing, tracking and ensuring prompt payment of service.
- Assist in handling client complaints.
- Home Care attendance, invoice, subsidy tracking (Household Means-Testing, Senior Mobility Fund, Medifund, etc.)
- Ensure efficient documentation and systematic filing of client information.
- Will report to the Home Care Manager.
- Work closely with Nursing Manager to ensure that the right care staff is assigned to the right client.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Prepared detailed documents and reports in adherence administrative processes.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Managed calendars, scheduled appointments, and coordinates assigned staffs.
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
Administrative Executive
Atrix Dynamics Pte Ltd.
01.2020 - 03.2021
- Wrote and edited product content that will be published on eCommerce websites/portals
- Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance
- Worked closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms
- Identified SEO best practices regarding inventory, pre-orders, and pricing policies
- Monitored changes in product sales by using web analytics and Excel spreadsheets (pivot tables, vlookups, etc.) to stay organized
- Provided administrative support to ensure efficient operation of the office
- Answered phone calls, scheduled meetings, and supported visitors
- Carried out administrative duties such as filing, typing, copying, binding, scanning, etc
- Completed operational requirements by scheduling and assigning administrative projects and expediting work results
- Made travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant reservations
- Exhibited polite and professional communication via phone, e-mail, and mail
- Supported the team by performing tasks related to organization and strong communication
- Developed administrative staff by providing information, educational opportunities, and experiential growth opportunities
- Ensured operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories, and evaluating new equipment and techniques
- Provided information by answering questions and requests
- Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies
- Contributed to team effort by accomplishing related results as needed.
Administrator and IEP Teacher
LEAD Centre For Education PTE LTD
12.2018 - 01.2020
- Answered incoming calls; took messages and redirected calls as required
- Dealt with email enquiries
- Performed data entry (building safety, payments)
- Managed general office management tasks such as ordering stationeries
- Organized travel and accommodation for staff and clients
- Completed job functions on computers using online communication, spreadsheets, word processors, and other automated tools
- Attended school-related events on weekends and evenings
- Prepared for the upcoming school year during the summer
- Communicated with parents
- Led practices for the achievement of high academic standards
- Met with administrative communities
- Arranged both internal and external events
- Possibly maintained the company's social media accounts
- Provided administration support to Director and management
- Assessed children's skills and learning requirements
- Designed Individualized Educational Plans (IEPs)
- Collaborated with parents and school staff to track students' progress
- Adapted learning materials to students' needs
- Kept track of and reflected students' progress
- Monitored children's behavioral patterns and arranged appropriate interventions if needed
- Found engaging activities to teach skills
- Prepared students for transition to the next grade
- Informed parents about their children's performance and potential problems.
Receptionist cum Admin
Le Hotel
05.2014 - 10.2018
- Cleaned email Inbox, organizing into client folders by date
- Provided personalized service to phone in enquiries, feedback, and complaints from guests
- Attended to all walk-in guests
- Opened, sorted, and distributed incoming correspondence, including faxes and email
- Filed and retrieved guest documents, records, and reports
- Performed general office duties as needed, including scanning, filing, and copying
- Handled administrative requests and queries from senior managers
- Planned meetings and took detailed minutes
- Answered and directed phone calls
- Organized and scheduled appointments
- Wrote and distributed email, correspondence memos, letters, faxes, and forms
- Assisted in the preparation of regularly scheduled reports
- Developed and maintained a filing system
- Updated and maintained office policies and procedures
- Ordered office supplies and researched new deals and suppliers
- Maintained contact lists
- Submitted and reconciled expense reports
- Acted as the point of contact for internal and external clients
- Liaised with executive and senior administrative assistants to handle requests.
Education
Diploma In Makeup Artistry -
Cosmoprof Academy
12.2012
'N' Level Certificate -
Springfield Secondary School
12.2010
PSLE Certificate -
Tampines Primary School
12.2006
Skills
- Empathetic and sociable Compassionate and caring Adept at planning and organizing Comfortable working independently and collaboratively
- Customer Service
- Recordkeeping and File Management
- Office Administration
- Administrative Support
- MS Office
- Team Building and Leadership
- Team Collaboration
- Scheduling
- Employee Supervision
- Business Administration
- Timesheet Processing
- Executive Support
- Audit reporting
- Document Control
- Relationship Development
- Goal Setting
Languages
Fluent English and Malay
Availability
To serve a month notice on the current job upon resignation
Reason For Leaving
I would like to have a job to expand and grow with a better and stable position especially in a fine establishment like yours
Personal Information
- Place of Birth: Singapore
- Expected Salary: S$2900
- Citizenship: Singapore Citizen
- Date of Birth: 05/28/94
- Gender: Female
- Marital Status: Married
- Religion: Muslim
Ethnic Group
Malay
References
Will furnish upon request.
Hobbies and Interests
Doing outdoor activities
Timeline
Administrator and Customer Service Associate
ACTIVE GLOBAL RESPITE CARE PTE LTD
04.2021 - Current
Administrative Executive
Atrix Dynamics Pte Ltd.
01.2020 - 03.2021
Administrator and IEP Teacher
LEAD Centre For Education PTE LTD
12.2018 - 01.2020
Receptionist cum Admin
Le Hotel
05.2014 - 10.2018
Diploma In Makeup Artistry -
Cosmoprof Academy
'N' Level Certificate -
Springfield Secondary School
PSLE Certificate -
Tampines Primary School
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