Nur Shakina Binte Mohamed Nazzril
Summary
A fresh polytechnic graduate who is a proactive and results-driven professional with a robust internship background at OCBC Bank and Oasis Beauty Kitchen. Hoping to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intern
OCBC Bank
09.2023 - 03.2024
- Gain the opportunity to learn about the bank's digital offerings.
- Exposure to AML risk management and develop risk awareness in banking regulations.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Handle customer's general inquires on the digital banking and guiding them on OCBC's banking tools such as the mobile applications and ATM and Service kiosk.
- Supported staff members in their daily tasks, reducing workload burden.
Intern
Oasis Beauty Kitchen
12.2020 - 03.2021
- Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers.
- Assisted in the design process for promotional materials which contributed to raising brand awareness among target audiences.
- Improved customer satisfaction ratings by addressing inquiries promptly and professionally, by assisting them in making informed decisions by offering detailed product knowledge and comparisons.
- Responsible for cashiering and inventory management.
- Managed online presence by updating e-commerce listings and responding promptly to web-based inquiries, driving up online sales figures.
- Streamlined inventory management by performing regular inventory checks and updating records.
Sales Assistant
Prima Deli
02.2019 - 03.2019
- Customer-oriented environment.
- Responsible for customer service, cashiering and waffle making.
- Built rapport with regular customers, fostering loyalty and repeat business for the establishment.
- Adhered to strict sanitation guidelines, reducing the risk of foodborne illnesses among patrons and staff members alike.
- Streamlined food delivery process, ensuring timely and accurate order completion for customers.
Education
Diploma in Marketing
Temasek Polytechnic
Singapore04.2024
Higher Nitec Retail & Online Business
Institute of Technical Education
Singapore04.2021
High School Diploma -
Regent Secondary School
Singapore12.2018
Skills
Technical:
- Competent in MS Office ie Microsoft Word, Excel and PowerPoint
- Skilled in Adobe Illustrator, Adobe Photoshop
- Demonstrated good knowledge in e-mail & content marketing in various subjects in TP & ITE and during internship, managing the company’s marketing activities
Generic:
- Acquired good interpersonal skills during part-time and internship as I had to work with colleagues at different levels as well as attend to customers
- Displayed strong teamwork and cooperation with a team of student leaders and helpers in the successful organization of the ITE Camp
- Applied analytical thinking skills to propose recommendations and ideas for an event for youth network community club
- Demonstrated good communication skills between group members, done many oral presentations Received a letter of commendations for ShopBack campaign proposal
Certification
- Diploma in Marketing, Temasek Polytecnic - 2024
- Edusave Good Progress Award, Ministry of Education - 2023
- Higher National ITE Certificate in Retail & Online Business, Institute of Technical Education - 2021
- ITE Internship Programme, Supermakers Pte Ltd - 2021
- ITE CC Community Leardership Programme, People’s Association - 2021
- Retail services book prize award, Wingtai Retail Management Pte Ltd - 2020
- Director’s Commendation List, Institute of Technical Education - 2019
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Voluntary Work
Keat Hong Youth Network Halloween Event - Oct 2021
- Community Halloween Contest
- Design poster for the contest
Keat Hong Youth Network, Frontliners Appreciation Project - Aug 2021
- Packing care packs for frontliners
Keat Hong Youth Network, senior digital engagement project - Jun 2020
- Teaching seniors how to use Zoom
Appreciation to frontline workers - 2020
- Video making to thank the frontline workers
AWWA Community service - Jan 2020
- Crafting with seniors
BRITE Home House painting - Jan 2020
- Clean and painted houses for seniors
Back to school donation drive - 2019
- Packing & delivering of school supplies to homes
Timeline
Intern
OCBC Bank
09.2023 - 03.2024
Intern
Oasis Beauty Kitchen
12.2020 - 03.2021
Sales Assistant
Prima Deli
02.2019 - 03.2019
Diploma in Marketing
Temasek Polytechnic
Higher Nitec Retail & Online Business
Institute of Technical Education
High School Diploma -
Regent Secondary School
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