Nur Shafiqah Binte Rosli
Summary
Proactive Waitress, Dishwasher, and Housekeeping Room Attendant with extensive experience in maintaining clean and welcoming environments and providing exceptional customer service. Skilled in safe food handling, cash handling, and team collaboration. Bringing a strong commitment to efficiency and guest satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress / Dishwasher
Cafe O
01.2021 - 09.2021
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Kitchen Staff Member (INTERN)
Cafe O
04.2020 - 10.2020
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
Housekeeping Room Attendant (INTERN)
Peninsula Hotel
06.2017 - 07.2017
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
GED -
Institute Technology of Education
01.2021
High School Diploma -
Crest Secondary School
12.2018
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cash Handling
- Order Taking
- Safe Food Handling
- Hospitality service expertise
- Adaptable and Flexible
- Food and Beverage Service
- Food handling
Certification
- FB-RM-102C-1 Follow Food and Beverage Safety and Hygiene Policies and Procedures
- FSS-WHS-2001-1.1 Follow Food and Beverage Safety and Hygiene Policies and Procedures
Timeline
Waitress / Dishwasher
Cafe O
01.2021 - 09.2021
Kitchen Staff Member (INTERN)
Cafe O
04.2020 - 10.2020
Housekeeping Room Attendant (INTERN)
Peninsula Hotel
06.2017 - 07.2017
GED -
Institute Technology of Education
High School Diploma -
Crest Secondary School
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