NUR SHADRINA BINTE ADNAN
Singapore
Summary
Driven and motivated Inside Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Inside Sales Engineer
igus Singapore Pte Ltd
09.2017 - 12.2023
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Supported outside sales representatives in achieving their targets by providing timely technical assistance as needed.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Worked closely with outside sales team on understanding customer requirements, promoting products and delivering sales support.
- Collaborated closely with engineering teams from HQ to ensure accurate product specifications and successful project outcomes.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Collaborated with cross-functional teams to deliver successful product implementations.
- Improved customer satisfaction by promptly addressing inquiries and providing detailed product information.
- Contributed to company revenue growth through proactive prospecting activities, including cold calling, and email campaigns.
- Worked closely with other departments to promote products and marketing campaigns.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Presented technical presentations to clients to explain product features and benefits.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Collaborated with internal stakeholders to create timely and accurate purchase orders.
- Negotiated with vendors to procure best prices and quickest service for equipment and supplies.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Trained junior team members on procurement best practices and industry-specific knowledge, enhancing overall departmental expertise.
- Identified opportunities to reduce lead times and improve inventory management.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Support Executive
igus Singapore Pte Ltd
11.2011 - 09.2017
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Listened to customers' questions and concerns to provide answers or responses.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Delivered outstanding results under tight deadlines while maintaining a high level of professionalism and attention to detail.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and provided backup support for organizational leadership.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Built strong relationships with operations team to support business development opportunities and improve service.
- Supported sales efforts through upselling products or services when appropriate during customer interactions, contributing to revenue growth.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Mentored junior team members to enhance their skills and improve overall team performance.
- Managed timely and effective replacement of damaged or missing products.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Higher Nitec - Mechanical And Electrical Engineering Design
ITE College Central (Tampines Campus)
Tampines04.2009
Skills
- Customer Relationship Building
- Customer surveying
- Cross-Functional Collaboration
- Client Support
- Database Management
- Pipeline Management
- Sales Support
- Product Promotion
- Customer Service Management
- Documentation
- Pre-sales support
- Customer Relations
- Customer Service
- Sales Development
Contacts
+65 6582 8504, +65 8418 2171
Race
MALAY
Personal Information
- Age: 33
- Date of Birth: 08/29/90
- Nationality: SINGAPOREAN
- Expected Salary: S$4,000
- Date of Availability: One week after receiving offer
Languages
English
Malay
Indonesian
Timeline
Inside Sales Engineer
igus Singapore Pte Ltd
09.2017 - 12.2023
Customer Support Executive
igus Singapore Pte Ltd
11.2011 - 09.2017
Higher Nitec - Mechanical And Electrical Engineering Design
ITE College Central (Tampines Campus)
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