Nur Sari Ratna Mohd Alias

1. Sales & Membership Growth

• Achieve monthly and annual membership sales targets.
• Conduct club tours and sales consultations with prospective members.
• Promote personal training packages.
• Follow up with leads through calls, messages, and email.

2. Member Experience & Retention

• Ensure members have a positive, welcoming gym experience.
• Handle member inquiries, complaints, and feedback.
• Monitor membership retention and cancellation trends.

3. Staff Management

• Recruit, train, and supervise front desk staff.
• Schedule staff shifts and manage daily duties.
• Ensure staff maintain strong customer service standards.

4. Gym Operations & Facility Management

• Ensure the club is clean, safe, and well-maintained.
• Oversee equipment maintenance and repairs.
• Monitor inventory and supplies.

5. Marketing & Community Outreach

• Plan local marketing initiatives (social media, events, partnerships).
• Build relationships with local businesses.

6. Financial & Administrative Duties

• Manage daily and monthly sales reporting and membership data.
• Process membership agreements and billing issues.

7. Compliance & Security

• Ensure adherence to company policies and franchise guidelines.
• Maintain hygiene and safety standards.
• Monitor 24/7 access security systems.

Manage public relation issues and general project enquiries with nearby residents/public.

• To prepare and disseminate the circulars to notify the residents and stakeholders of the work activities nearby.
• Handle and resolve conflicts, feedback, complaints pertaining to the project. Work closely with the construction team to address the feedback.
• Maintain and manage proper site documentation (filing and protocol).
• Send out Daily Manpower Report & BCA submissions for new workers (during the period of tightened measures).
• Prepare transmittals for all outgoing documents.
• Issuing of SOIs (Superintending Officer's Instruction) and NODs (Notification Of Delay) to contractors.
• Perform a vast variety of admin and paperwork duties assigned by Associate Director, such as monthly COPs (Certificate of Payment) for contractors, and RVOs (Request For Variation Order).
• Prepare correspondences to Subcons requested by the Head Office & Construction Manager.
• Receiving & keeping proper records of drawings.
• To key in received Rebar & Concrete DOs, and Purchase Requisitions for submission to Purchasing Dept.
• Liaise with HQ for foreign workers' WP renewal, medical checkups, MC claims and home leaves.
• Prepare a petty cash claim for the site office.
• Any other admin duties requested by Site Managers.

Industry Construction / Building/ Engineering

• Specialization Engineering - Civil/Construction/Structural
• Role Others
• Position Level Junior Executive
• Monthly Salary SGD 2,600

• - Check Info email for general enquiries, Sales email for sales enquiries/ other online orders, and personal work email for any follow-up correspondence.
• - General enquiries via phone.
• - Create packing lists, DOs for sponsorships for distributor events, promotional gifts for radio stations or for sample purposes abroad.
• Administrative (HR, Licensing & other applications):
• - Assist with interviews, editing of employment contracts when needed, create job ads in several portals, file resumes and draw up interview forms.
• - Apply working permit for fresh staff, insurance coverage and schedule medical check-ups before the specified MOM dateline.
• - Check on levy payments due and ensure that the Manager is aware of the different amounts.
• - Assist the management in:
• Food license renewal application
• Health supplements manufacturing enquiry w/HSA
• CorpPass account creation and assignment of online tasks
• Government surveys
• IPOS trademark registration (local)
• IPOS trademark registration (Japan)
• Business grants
• PIC claims
• Sales workshops for Sales hires and courses on WordPress for the Designer
• Sales & Logistics:
• - Process orders via BLU once online purchases are confirmed and paid.
• - Liaise with customers with delivery timings and payment methods other than PayPal.
• - Personal email: Expediting requests from shops/independent distributors and/or management within the permitted or specified time frame.
• - Liaise with the Manager regarding any changes with distributor prices and record/print out accordingly.
• - Check and update new prices to invoices when applying to shop orders. Create, print and distribute the invoices/DOs to the shops.
• - Pack all distributor and non-online orders.
• - Check balance stocks on BLU portal and conduct a stock recall if the office requires.
• Reason for leaving:
• Recuperation from surgery.
• Administrative (Go Pure/API)

• - Develop private and corporate language course packages & customize it to client's needs.
• - Prepare proposals/quotations to prospective clients.
• - Liaise with teachers on corporate course schedules and the logistic aspects of the learning materials.
• - Conducting follow-up calls to old clients.
• - Set up meetings at clients' offices to learn more about their language learning needs.
• - Liaise with WDA to ensure that the courses comply with the SkillsFuture standard.
• - Calculate monthly salary for language teachers.
• - Assisting Schools Administrators with student in-house enrolment at the front desk, operating POS systems for payments.
• - Resolve payment disputes and/or discrepancies in invoices.
• - Assist the principal in putting up Purchase Orders of new learning materials.
• - Assist with drawing of time tables for in-house classes, private and also corporate classes.
• - Posting of course updates in the company's Facebook, corporate photos and other promotion materials.
• Achievement:
• After 3 months of holding the post of Admin Executive, I was approached to handle Business Development due to my consistent work in increasing corporate sales.
• Reason for leaving:
• Unable to commit full days on Saturdays.
• Industry Education
• Specialization Marketing/Business Development
• Role Business Development
• Position Level Junior Executive

• - General bookkeeping using Quickbooks Online and monitor invoices via Paypal.
• - Update of Search Engine Optimisation of company website on e-commerce
• Platform (Volusion) with new keywords and editing new content updates as and when n
• - Edit/replace simple CSS codes displayed in error.
• - Liaise with Japanese suppliers on pre-owned bags order and delivery.
• - Perform customer service duties such as sales enquiries and troubleshooting of customer account issues such as password recovery through the phone.
• - Editing and update the company's Facebook account with promotions and other marketing collateral.
• - General duties such as checking the quality of bags received, ensuring proper packaging had been done and facilitated smooth deliveries.
• Reason for closure:
• Reviewing market development before deciding on future plans.
• Industry Retail / Merchandise
• Position Level Senior Manager
• Monthly Salary SGD 2,000

• - Assisting HR department in admin and research.
• - Arrange vaccination appointments with the hospital for traveling staff.
• - Sorting, filing of P files & other contractual / agreement files.
• - Liaise with contractors, vendors to facilitate maintenance, repair and/or hacking works
• For the Singapore base.
• - Conduct Assessment Days for new candidates.
• - Recording of unsafe work situations during safety walkabouts.
• - Maintain and update all staff contact numbers from APAC, EMEA, EURO & Americas.
• - Stationery ordering/up keeping, answering calls.
• - Managing all mails incoming & outgoing mails.
• - Arranging / packing delivery of safety apparels and documents to all overseas OSRL bases and other destinations.
• - Assisting the Communications Team in updating shareholders' details in CRM.
• - Handling claims and other ad-hoc duties by all departments as needed.
• Reason for leaving:
• My contract was not made permanent due to the Management's decision to combine Security with the Reception's duties.
• Industry Human Resources Management / Consulting
• Specialization Clerical/Administrative Support
• Role Administrative Executive
• Position Level Junior Executive
• Monthly Salary SGD 2,200

• - Admin, A/R, credit control.
• - Generate monthly statements of accounts for consignees.
• - Assist customers on shipping or billing enquiries via email or phone.
• - Settle any discrepancies in weight and amount for goods.
• - Look for missing goods within the office.
• - Maintain proper filing in the Finance department.
• - Attend to walk-in customers for collection of packages (if Customer
• Service Executives are unavailable).
• - Printer management and servicing.
• - Distribution of stationery for new joins and other ad-hoc duties as assigned.
• - Assist in overnight closing of monthly accounts.
• Reason for leaving:
• Seeking better opportunities.

• - Take meeting minutes.
• - Handle requisitions of event banners and other logistical aspects of an event.
• - Ensure that quantity, dimensions and pricing are correct with the suppliers.
• - Conduct on-site visits to ensure that all equipments have arrived and placed in the correct rightful positions.
• - Maintaining of runners' tags, run timings before issuing medals accordingly.
• - Communicating with NYP call-center interns on runner timing disputes and other enquiries to the Sports Council.
• - Issue cash receipts for payments by walk-in participants.
• - Standby on Race Entry Pack Collection (REPC) venue to distribute runner packs and rectify payment details via Worldpay.
• - Disseminate emails to interns on upcoming tasks and possible events.
• Reason for leaving:
• End of contract - I was specifically hired to assist the Executive for the Standard Chartered Singapore Marathon '07.