NUR SAKINAH BINTE MOHAMED ZULKIPLI
Singapore
Summary
Organized and dependable candidate with 12 years of experience. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bank Teller at DBS Bank (Contractor)
Persolkelly Singapore
07.2022 - Current
- Assisted customer with banking needs and inquiries
- Processed customer transactions promptly, minimizing wait times
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Provides account services to customers by receiving deposits, loan payments, cashing checks, issuing savings withdrawal and remittances
- Handling foreign currency cash, deposits, and withdrawals
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers
- Sold and cross-sold bank products to new and existing customers
- Processed application for new accounts
- Experience in using Branch connect system
- Maintained friendly and professional customer interactions
- Handle fraud/scam and summarized all key information into detailed report and deliver to respective department for investigation.
Customer Care Officer at MOM contact centre
Singtel
10.2021 - 06.2022
- Handle customer service hotline regarding foreign domestic worker pass matters
- Provide quality customer service to members of the public over the phone and resolve their queries
- Write an escalation email to highlight the issue to the relevant department
- Follow up on outstanding cases and perform call backs if necessary.
Bank Teller at DBS Bank (Contractor)
Kelly Services
08.2018 - 12.2020
- Assisted customer with banking needs and inquiries
- Processed customer transactions promptly, minimizing wait times
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Provides account services to customers by receiving deposits, loan payments, cashing checks, issuing savings withdrawal and remittances
- Handling foreign currency cash, deposits, and withdrawals
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers
- Sold and cross-sold bank products to new and existing customers
- Processed application for new accounts
- Calculated fees due, interest and change for customer transaction
- Maintained friendly and professional customer interactions.
Administrative Coordinator
Tong Carriage (S) Pte Ltd
10.2017 - 07.2018
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Collaborated with cross-functional teams to achieve project objectives within tight timelines.
- Developed strong working relationships with vendors, negotiating favorable contract terms while ensuring timely delivery of goods or services.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Maintained office calendars to track important dates and deadlines.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Monitored and directed incoming mail and prepared outgoing mail.
Administrative Executive
QSE Consulting Pte Ltd
11.2016 - 08.2017
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.
- Assisted with the recruitment process by reviewing resumes, scheduling interviews, and providing feedback on candidates'' fit within the organization.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Filed paperwork and organized computer-based information.
- Coordinated events and worked on ad hoc projects.
- Handled incoming and outgoing mail, email and faxes.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained payroll information by calculating, collecting, and entering data.
Customer Service Officer
Pantos Logistics Pte Ltd
09.2013 - 10.2016
- Deal directly with customers either by telephone, electronically or face to face
- Handle and resolve customer complaints
- Process orders and delivery
- Organize workflow to meet customer timeframes
- Keep records of customer interactions and transactions
- Assisted call-in customers with questions and orders
- Supervised logistics functions and operations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
Education
Certificate in Nitec Mechatronics -
Institute of Technical Education
01.2013
N' Level -
Greenridge Secondary School
01.2009
PSLE -
New Town Primary School
01.2005
Skills
- Active listening
- Customer Service
- Documentation and Reporting
- Empathy and understanding
- Handling Customer Complaints
- Multitasking capabilities
- Problem-solving abilities
- Technical proficiency
- Time management
- Tech-Savvy
Languages
English
Malay
Certification
- Consumer Banking Group (DBS Academy) 2018
- Install software to networked computers Lithan Academy (WSQ) 2018
- Provide system administration Lithan Academy (WSQ) 2018
- Perform on-going monitoring of risks, threats, vulnerabilities and effective controls Lithan Academy (WSQ) 2018
- Build and configure a server Lithan Academy (WSQ) 2018
- Hospitality Skills (Shatec Institutes) 2009
Timeline
Bank Teller at DBS Bank (Contractor)
Persolkelly Singapore
07.2022 - Current
Customer Care Officer at MOM contact centre
Singtel
10.2021 - 06.2022
Bank Teller at DBS Bank (Contractor)
Kelly Services
08.2018 - 12.2020
Administrative Coordinator
Tong Carriage (S) Pte Ltd
10.2017 - 07.2018
Administrative Executive
QSE Consulting Pte Ltd
11.2016 - 08.2017
Customer Service Officer
Pantos Logistics Pte Ltd
09.2013 - 10.2016
Certificate in Nitec Mechatronics -
Institute of Technical Education
N' Level -
Greenridge Secondary School
PSLE -
New Town Primary School
- Consumer Banking Group (DBS Academy) 2018
- Install software to networked computers Lithan Academy (WSQ) 2018
- Provide system administration Lithan Academy (WSQ) 2018
- Perform on-going monitoring of risks, threats, vulnerabilities and effective controls Lithan Academy (WSQ) 2018
- Build and configure a server Lithan Academy (WSQ) 2018
- Hospitality Skills (Shatec Institutes) 2009
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