Nur Saiyidatina Sonia
Summary
Proven success in driving business growth at Foodpanda and Footlocker through exceptional client relationship building and cross-functional collaboration. Skilled in CRM software, demonstrating analytical thinking to enhance account management processes. Achieved notable client retention and satisfaction by leveraging strong communication and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Case Management Co-Ordinator
Footlocker.com Inc.
09.2023 - Current
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Participated in ongoing professional development opportunities, staying current with industry best practices and emerging trends in case management.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Key Account Manager
Lalamove
09.2022 - 09.2023
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
Business Development Manager
Foodpanda
06.2022 - 09.2022
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Vendor Performance Executive / Key Account Manager
Foodpanda
01.2019 - 06.2022
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
- Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
- Drove operational efficiency by optimizing supply chain logistics.
- Enhanced team productivity with organization of regular performance review meetings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Education
Diploma - Business Management
Singapore Polytechnic
Singapore, Null, Singapore01.2019
Higher Nitec - Retail Management And Merchandising
ITE College Central
Singapore01.2017
Skills
- Client Relationship Building
- Cross-Functional Collaboration
- Account Management
- CRM software proficiency
- Analytical Thinking
Accomplishments
- Collaborated with team of 2 in the development of Pandamart (2020)
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved negotiation issues which led to better commercial offers for business partners and vendors.
Hobbies
Cafe hopping and traveling are two of my favorite pastimes, seamlessly intertwining to create a rich tapestry of experiences. Coupled with my love for travel, this hobby transforms every journey into an adventure where the quest for the perfect cafe leads me to explore diverse neighborhoods and immerse myself in the local scene. It's a delightful way to savor both the world’s best brews and its many cultures, one cup at a time.
Timeline
Case Management Co-Ordinator
Footlocker.com Inc.
09.2023 - Current
Key Account Manager
Lalamove
09.2022 - 09.2023
Business Development Manager
Foodpanda
06.2022 - 09.2022
Vendor Performance Executive / Key Account Manager
Foodpanda
01.2019 - 06.2022
Diploma - Business Management
Singapore Polytechnic
Higher Nitec - Retail Management And Merchandising
ITE College Central
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