Summary
Overview
Work History
Education
Skills
Timeline
Nursaiyidah Binte Azlan

Nursaiyidah Binte Azlan

Summary

Developed organizational and coordination skills within fast paced environment. Professional and knowledgeable office admin offering several years of experience in administrative support and customer service. Competent planning, problem-solving, and communication skills.

Overview

14
14
years of professional experience

Work History

Admin Assistant

Farrer Park Hospital
11.2020 - 02.2024
  • Assist with the placement of admitted, observation, post - op, post - procedure and transfer patients
  • Assigns patients to beds according to bed requests
  • Collaborates with nurses as needed for accurate patient placement
  • Facilitate the process of bed bookings and operating theatre scheduling
  • Reporting statistics on theatre and bed utilization to board of directors
  • Reason for leaving: Preparing child for primary 1 and caring for late mom.
  • Last drawn: $2950

Customer Service Assistant

Farrer Park Hospital
06.2019 - 11.2020
  • Providing customer service to24-hr contact centre
  • Responsible for activation of Code Blue/Pink
  • Handle general enquiries and appointment booking for all clinical and disciplines
  • Responding to feedbacks and complains via telephone and emails
  • Contact and follow up with clinics on patient request
  • Coordinate with other departments where possible
  • Reason for leaving: Selected to be transferred to BMU
  • Last drawn: $2300

Shipper Support

Ninja Logistics Pte Ltd
08.2017 - 05.2019
  • Providing routing information and issuing shipping instructions to ensure pickup and delivery for shippers
  • Responsible for tracking of goods enroute to their destination ensuring any problems that may arise are resolved to avoid delays
  • Responding to shippers in complaints and enquiries
  • Guiding shippers how the use of dashboard for orders creating as well as other function
  • Providing solution to shippers should there be any issue of delivery or pick up arise
  • Tracking of missed pick up reservation and rebooking on daily basis
  • Assisting other department such as Recovery team as well as refund team when needed
  • Reason for leaving: Exploring career prospects, professional growth and work opportunities
  • Last drawn: $2200

Accounts Cum Admin Assistant

VSS Façade Installer Pte Ltd
01.2016 - 06.2017
  • Calculate OT & prepare Salary for the workers
  • Ensure timely and accurate execution of monthly pay slips for foreign workers
  • Arranging new staff medical check up
  • Maintain proper filing and documentation of essential documents
  • Sending and receiving courier
  • To collate original receipts from the supervisor, consolidate into the expense report of each project
  • To keep control of petty cash in office and update petty cash file in excel
  • To control ERP/Cashcards/parking coupons for each driver
  • Ordering of office stationaries and supplies
  • Preparing Payment vouchers
  • Applying, cancelling and renewing workers work permit through MOM website
  • Preparing documents for BCA claim for company
  • Other ad hoc duties assigned by Director
  • Booking and arranging flights for workers returning home
  • Arranging accommodation for workers dormitory and room rental
  • Reason for leaving: Retrenchment due to restructuring of company
  • Improved document handling by implementing a digital filing system
  • Managed confidential information with discretion and integrity.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Developed filing system for historical documents, preserving important company records and improving access to information.

Last drawn: $2200

Customer Acquisition Executive

DBS Bank LTD
11.2013 - 11.2015
  • Back end support
  • Following up with customers for Credit Cards application
  • Ensure proper documents are compiled for Credit Card application processing
  • Cross selling of other products (Credit cards or cash line)
  • Respond to customer’s service request (Enquiries)
  • Reason for leaving: Contract basis
  • Last drawn: $1900-$2100

Passenger Service

Emirates Singapore
10.2011 - 09.2013
  • Passengers' flight check-in
  • Issuing correct boarding pass of flight to passenger’s destination
  • Knowledge of flight regulations
  • Attending to special needed passenger (wheelchair, expectant mother, blind passengers & special cases passengers)
  • Perform departure and arrival gate duties
  • Provide excellent service in Emirates Lounge for First and Business Class passengers (Personalised service with all upper class pax needs)
  • Prepare flight reports for closing flight
  • Reason for Leaving: House relocation to the west
  • Last Drawn: $1900

Passenger Service Agent

Asia Pacific Star (Singapore Changi Airport)
02.2010 - 09.2011
  • Passengers' flight check-in
  • Ensuring correct boarding pass of flight to the right destination
  • Knowledge of flights regulations
  • Attending to special needed passenger (wheelchair pax, blind pax, pregnant pax & etc)
  • Process bookings and rebooking of flight tickets and perform transactions for passenger
  • Handle delayed flights and cancelled flights
  • Reason for leaving: Better prospect
  • Last drawn: $1,400.00-$1600

Education

Diploma - Business Administration

Temasek Polytechnic, 21 Tampines Ave 1, Singapore
02-2027

WPLN – Level 6 - Workplace Literacy And Numeracy (WPLN) Assessments

WSQ (Workforce Skills Qualifications), Singapore
01-2013

GCE 'N' Level (5 Credits) -

Dunman Secondary School, 21 Tampines Street 45, Singapore
12-2008

PSLE -

Eunos Primary School, 95 Jalan Eunos Singapore, 419529
12-2004

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration

Timeline

Admin Assistant - Farrer Park Hospital
11.2020 - 02.2024
Customer Service Assistant - Farrer Park Hospital
06.2019 - 11.2020
Shipper Support - Ninja Logistics Pte Ltd
08.2017 - 05.2019
Accounts Cum Admin Assistant - VSS Façade Installer Pte Ltd
01.2016 - 06.2017
Customer Acquisition Executive - DBS Bank LTD
11.2013 - 11.2015
Passenger Service - Emirates Singapore
10.2011 - 09.2013
Passenger Service Agent - Asia Pacific Star (Singapore Changi Airport)
02.2010 - 09.2011
Temasek Polytechnic - Diploma, Business Administration
WSQ (Workforce Skills Qualifications) - WPLN – Level 6, Workplace Literacy And Numeracy (WPLN) Assessments
Dunman Secondary School - GCE 'N' Level (5 Credits),
Eunos Primary School - PSLE,
Nursaiyidah Binte Azlan