Nur Sabirah Imran
Summary
Experienced professional with a solid background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, consistently ensuring customer satisfaction and loyalty. Demonstrated ability to collaborate effectively with teams and adapt to changing needs, while maintaining a focus on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Senior Client Service Assistance
Parkway Laboratory Services
06.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Supported administrative staff with patient intake, appointment scheduling, and data entry tasks.
- Managed patient records meticulously, ensuring accuracy and confidentiality during data entry processes.
Secretary
AIA Singapore Private Limited
04.2010 - 10.2014
- Answering phone enquiries for agents
- Maintaining good ambience in the office
- Mailing and sorting out mails to appropriates agents
- Upholding the client's insurance files
- Ensuring meetings are effectively organised and minuted
- Perform routine clerical and administrative functions such as replenish stationeries, update electronic files, organising and maintaining papers
- Scheduling appointments for bosses
- Maintaining a good reputation for bosses and management department
- Job Function: Secretarial
- Industry: Banking / Finance / Insurance / Investment / Securities
- 1350 Per Month
Front Desk Associates
Hard Rock Hotel Singapore
12.2009 - 04.2010
- Welcoming the guests
- Book reservations
- Checking in / out the guests efficiently
- Answer to enquiries of the guests via phone calls or face to face
- Assign rooms based on guests preferences
- Receive payments during checking out
- Schedule special services; taxi booking, restaurant booking or room decorations
- Communicate with guests' request or complaints
- Job Function: Hospitality / Hotel Services
- Industry: Hotel / Hospitality / Casino / Travel Services
- 1450 Per Month
- Achievements: February 2010 - RWS Best Staff of the month
Receptionist (Contract)
HIGH COMMISSION OF CANADA - SINGAPORE
05.2008 - 11.2009
- Greet and welcoming visitors
- Answering visitors enquiries with regards to passport
- Directing visitors to their destinations
- Mail distributions
- Answering phone calls
- Directing phone calls to appropriate associates
- Requisition of supplies
- Maintaining security procedures such as logbook and visitor's pass
- Job Function: Receptionist
- Industry: Business Services / Consulting
- 1350 Per Month
Pharmacist assistant (Part Time)
GUARDIAN HEALTH & BEAUTY
10.2005 - 06.2007
- Mail distributions
- Answering phone calls
- Directing phone calls to appropriate associates
- Requisition of supplies
- Maintaining security procedures such as logbook and visitor's pass
- Job Function: Retail
- Industry: Retail / Merchandising
- 800 Per Month
Education
Technical Certification - Business
ITE Central (Bishan)
01.2006
'N' / 'O' Levels - undefined
Woodlands Ring Secondary School
01.2005
PSLE - undefined
Woodlands Ring Primary School
01.2001
Skills
- Welcoming presence
- Effective team collaboration
- Service-oriented communication
- Creative problem-solving approaches
- Proficient in juggling priorities
- Proficient in computer applications
- Effectively manages stress in challenging environments
- Attentive listening skills
- Effective verbal communication
- Clear interpersonal communication
- Consistently responsible
Language
English - Good
Bahasa Malaysia - Good
Bahasa Indonesia - Good
Timeline
Senior Client Service Assistance
Parkway Laboratory Services
06.2021 - Current
Secretary
AIA Singapore Private Limited
04.2010 - 10.2014
Front Desk Associates
Hard Rock Hotel Singapore
12.2009 - 04.2010
Receptionist (Contract)
HIGH COMMISSION OF CANADA - SINGAPORE
05.2008 - 11.2009
Pharmacist assistant (Part Time)
GUARDIAN HEALTH & BEAUTY
10.2005 - 06.2007
'N' / 'O' Levels - undefined
Woodlands Ring Secondary School
PSLE - undefined
Woodlands Ring Primary School
Technical Certification - Business
ITE Central (Bishan)
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