NURRUSDI SULAIMAN

• Drive sales performance in a high-traffic travel retail environment, consistently achieving monthly KPIs (UPT, VPT) through strategic cross-selling.
• Manage full store operations including daily opening/closing, sales reporting, and weekly stock requisitions from the central warehouse.
• Ensure strict compliance with all store processes, security protocols, and inventory accuracy through monthly cycle counts.
• Kering Group

• Contributed to a high-performing team at a premier flagship location, driving monthly sales targets ranging from $150K to $200K.
• Built and maintained a robust client book through dedicated CRM practices and personalised service.
• Supported visual merchandising standards and daily stock replenishment to maintain impeccable store presentation.
• LVMH Fashion Group

• Led an armed security team, responsible for the safety and security of key installations.
• Managed critical incidents, crowd control, and patrol operations, demonstrating high-pressure decision-making and leadership.
• Cultivated exceptional standards of discipline, vigilance, and professional conduct.
• Conducted searches of individuals, vehicles and premises.
• Monitored CCTV cameras and alarm systems for security breaches.
• Demonstrated a strong commitment to client satisfaction by consistently providing timely and professional security services tailored to specific needs.
• Participated in continuous firearms proficiency and arrest technique training.

• Specialised in the Women’s Leather Goods department, providing expert product knowledge and styling advice.
• Conducted weekly clienteling sessions and product training to enhance team sales techniques.
• Managed a diverse range of luxury categories including exotic leathers, fine jewellery, watches, and luggage.

• Held full operational responsibility as a Key Holder, managing opening/closing, petty cash, and daily reporting.
• Coordinated visual merchandising, inventory control, and store maintenance.
• Handled customer service escalations and developed long-term VIP client relationships, consistently exceeding sales targets.

• Execute daily store operations, including opening/closing procedures and end-of-day sales reporting.
• Monitor and respond to emails daily to address all operational matters and client follow-ups.
• Resolve client issues by assessing repair requests and complaints, delivering appropriate solutions.
• Drive sales growth through strategic cross-selling and upselling techniques.
• Manage after-sales service to ensure ongoing client satisfaction and retention.

• In charge of repairs and after-sales service team.
• In charge of store maintenance and liaise with relevant vendors.
• Advise clients by recommending products aligned with their needs and explaining features and benefits.
• Prepare and submit accurate monthly operational and sales reports.
• Manage after-sales support, including repair coordination and service follow-up.
• Deliver comprehensive after-sales care to ensure client satisfaction and retention.

• Received intensive watch and jewelry product training.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• To cross sell or up sell a product.
• Require to handle proper after sales service.
• To do basic area cleaning every morning and the day shop close to maintain tidiness.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Paid attention to detail and pinning and proper measurement of apparels.
• Providing professional and quality service to customer needs, especially when it comes to suits. Knowing from the basic to the detailing of suits is the most important aspect in Hugo Boss.
• To handle customer complaints and resolve every matter with the best possible solution.
• To complete monthly paper work as tasked and able to hit individual target given.

Awarded Recognition of Good Performance at CK Calvin Klein

• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Provide professional customer service.
• Maintain shop cleanliness and restock displays.