Nurqiara Aqisyah
Summary
Dedicated professional with a proven track record at the Institute Of Mental Health, enhancing customer experiences through exceptional service and empathy. Skilled in retail transactions and customer assistance, I excel in fast-paced environments, demonstrating strong multitasking and organizational abilities. Achieved significant improvements in customer satisfaction and store efficiency by leveraging attention to detail and a collaborative approach.
Overview
2
2
years of professional experience
Work History
Pharmacy Assistant
Institute Of Mental Health
08.2023 - 11.2023
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Retail Assistant
Cotton On
11.2022 - 03.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
Retail Assistant
Smiggle
10.2024 - 02.2025
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
Education
Urban Greenery & Landscape
Institute Of Technical Education College East
SimeiSerangoon Secondary School
Upper Serangoon 10.2022
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- Cash handling accuracy
- Retail transactions processing
- Cross-selling techniques
- Store maintenance know-how
- Multitasking
- Stockroom organization
- Honest and dependable
- Attention to detail
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Timeline
Retail Assistant
Smiggle
10.2024 - 02.2025
Pharmacy Assistant
Institute Of Mental Health
08.2023 - 11.2023
Retail Assistant
Cotton On
11.2022 - 03.2023
Urban Greenery & Landscape
Institute Of Technical Education College East
Serangoon Secondary School