Nur Naqiyah Binte Juraimi
Singapore
Summary
Dedicated and customer-focused professional with over 3 years of cabin crew experience and 10+ years in early childhood education and leadership roles. Seeking to leverage strong communication, crisis management, and team collaboration skills in a dynamic cabin crew position at Etihad Airways. Committed to delivering exceptional passenger experiences while ensuring safety, comfort, and service excellence in a multicultural and high-pressure environment.
Overview
14
14
years of professional experience
Work History
Vice Principal Cum English Curriculum Writer
Scholar Stars Preschool
07.2022 - Current
- Led and managed a team of teachers and staff, ensuring smooth daily operations and fostering a collaborative working environment.
- Handled emergencies and crises efficiently, ensuring the safety and well-being of children, staff, and parents.
- Actively engaged with parents, addressing concerns and resolving conflicts professionally to ensure a positive experience.
- Implemented and enforced health, safety, and security protocols to maintain a safe learning environment.
- Provided training and professional development for teaching staff, ensuring adherence to educational standards and protocols.
- Managed multiple administrative tasks, including scheduling, curriculum planning, and staff coordination, while maintaining operational efficiency.
- Fostered an inclusive environment for children and families from diverse cultural backgrounds, ensuring effective communication and understanding.
- Ensured compliance with national educational standards and local regulations, regularly monitoring and evaluating preschool operations.
- Organized and coordinated school events, managing logistics and ensuring successful execution with minimal disruptions.
- Regularly communicated with large groups during parent meetings and school events, presenting updates and addressing concerns.
- Acted as a mediator in resolving conflicts between staff members and parents, ensuring issues were handled with professionalism and tact.
- Balanced administrative duties with direct supervision of teaching staff, ensuring both operational tasks and educational goals were met efficiently.
- Supported families by offering advice, referrals, and resources for child development and emotional well-being.
- Oversaw the preschool’s budget, resource allocation, and supply management to ensure cost-effective operations.
- Prepared reports on staff performance, safety protocols, and operational efficiency to present to the school board.
English Senior Teacher
Citikids Edventure Pte Ltd
07.2014 - 06.2022
- Mentored and supported junior teachers, providing guidance and feedback to help them improve their teaching skills.
- Maintained regular communication with parents regarding their children’s progress and addressed any concerns or issues professionally.
- Provided personalized attention to children’s emotional and educational needs, ensuring each child felt supported and included.
- Established a positive and inclusive classroom atmosphere, making sure every child felt welcomed and valued.
- Adapted lesson plans and teaching methods to accommodate children’s varying learning styles and unexpected changes in the classroom environment.
- Facilitated group activities to foster teamwork, teaching children the value of collaboration and cooperation.
- Supervised children's activities, ensuring their safety and well-being while promoting independent learning.
- Provided regular feedback to children and parents on progress and areas of improvement, helping them understand their development.
- Set clear goals for children’s learning and development, tracking their progress and adjusting strategies as needed.
- Created an inclusive classroom environment where children of different backgrounds felt valued and included.
- Organized classroom materials and resources to create an efficient learning environment, ensuring all supplies were available and well-maintained.
- Managed a group of children, ensuring a structured, disciplined, and engaging environment for effective learning.
- Handled emergencies such as accidents or health issues in the classroom, administering first aid and following safety procedures.
- Handled high expectations and concerns from parents, providing them with reassurance and clear communication.
- Resolved conflicts between children, teaching them communication and problem-solving skills.
- Balanced teaching responsibilities with administrative tasks, managing time effectively to meet the demands of the day.
- Developed and implemented daily lesson plans, ensuring that activities were engaging and met educational objectives.
- Ensured the classroom was a safe and clean environment, adhering to health and safety standards.
- Utilized positive reinforcement techniques to encourage good behavior and active participation from children.
- Provided emotional support to children during stressful or challenging situations, helping them manage their emotions.
Flight Attendant/Cabin Crew (Full-Time)
Singapore Airlines Ltd. / ADR
02.2011 - 07.2014
- Adhere to Singapore Airlines grooming and uniform standards, presenting a professional image at all times.
- Provide exceptional in-flight service to passengers, ensuring their comfort and well-being.
- Address passengers' needs and respond to requests promptly.
- Resolve conflicts or issues diplomatically, ensuring passenger satisfaction.
- Serve meals and beverages while catering to dietary requirements.
- Dealing with security and emergency situations which may arise and administer first aid
- Carrying out pre-flight duties, including checking the safety equipment, brief passengers on safety protocols, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stocks are on board
- Assist passengers in emergencies, including providing first aid and evacuations.
- Handle emergency equipment such as oxygen masks, fire extinguishers, and life vests.
- Welcoming and greet passengers during boarding, assist with seating, and ensure compliance with carry-on luggage regulations.
- Checking all passenger seat belts and galleys are secure prior to take-off/landing.
- Making announcements and answering passenger's questions/call-bells during the flight.
- Promote and sell in-flight duty-free products, maximizing sales opportunities and advising passengers of any allowance restrictions in force at their destination.
- Coordinate with fellow cabin crew and cockpit crew for smooth in-flight operations.
- Ensure effective communication between team members to handle various situations efficiently.
- Communicate effectively with passengers from diverse cultural backgrounds.
- Provide personalized service for VIP or premium passengers, enhancing their travel experience.
- Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead compartments.
- Stay up-to-date with aviation regulations, safety standards, and company policies.
Education
Diploma in Early Childhood Care And Education -
National Institute of Early Childhood Development
Singapore09.2015
Diploma in Civil And Structural Engineering -
Singapore Polytechnic
Singapore04.2010
General Certificate of Education 'Ordinary' Level -
West Spring Secondary School
Singapore12.2005
Primary School Leaving Examination -
Zhenghua Primary School
Singapore12.2001
Skills
Customer Service Excellence
Service Orientation and Proactivity
Crisis Management and Problem Solving
Team Leadership and Collaboration
Cultural Sensitivity and Diversity Awareness
Effective Communication
Safety and Security Awareness
Attention to Detail and Organization
Adaptability and Flexibility
Empathy and Emotional Support
Conflict Resolution
Multitasking and Time Management
Conflict Mediation and Diplomacy
Interpersonal Skills
Attention to Passenger Comfort
Health and Hygiene Standards
Emotional Intelligence
Resilience and Stress Management
Professionalism and Discretion
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Timeline
Vice Principal Cum English Curriculum Writer
Scholar Stars Preschool
07.2022 - Current
English Senior Teacher
Citikids Edventure Pte Ltd
07.2014 - 06.2022
Flight Attendant/Cabin Crew (Full-Time)
Singapore Airlines Ltd. / ADR
02.2011 - 07.2014
Diploma in Early Childhood Care And Education -
National Institute of Early Childhood Development
Diploma in Civil And Structural Engineering -
Singapore Polytechnic
General Certificate of Education 'Ordinary' Level -
West Spring Secondary School
Primary School Leaving Examination -
Zhenghua Primary School
Similar Profiles
Malachi SantiagoMalachi Santiago
Daycare Assistant at Creative Scholar PreschoolDaycare Assistant at Creative Scholar Preschool
Ambikadevi KumarasamyAmbikadevi Kumarasamy
Teacher's Assistant at Little Scholar PreschoolTeacher's Assistant at Little Scholar Preschool
Ashley HaleyAshley Haley
Day Care/ Preschool EEC Certified Teacher at Little Stars Day Care and PreschoolDay Care/ Preschool EEC Certified Teacher at Little Stars Day Care and Preschool