Nurnabilah Sa'hari
Summary
Proven leader and efficient Barista/Shift Manager at Coffee Bean And Tea Leafs, adept in drink preparation and staff motivation. Enhanced beverage quality and team cohesion through innovative strategies, significantly improving customer satisfaction. Skilled in POS system operation and fostering a positive customer service environment. Excelled in building relationships and upselling products, contributing to a notable increase in sales performance.
Overview
13
13
years of professional experience
Work History
Barista/Shift Manager
Coffee Bean And Tea Leafs
09.2021 - Current
- Fostered a positive work environment through team building exercises and clear communication.
- Improved beverage consistency across shifts by implementing standardized recipes and techniques for all baristas.
- Provided outstanding customer service, addressing concerns promptly and professionally to maintain brand reputation.
- Maintained equipment functionality by scheduling regular maintenance checks and repairs as necessary, minimizing downtime due to malfunctions.
Retail Assistant
Smiggle
02.2021 - 08.2021
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Barista
Gloria Jeans
09.2019 - 12.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Telemarketer
Natural Healings
05.2019 - 08.2019
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Sales Promoter
Adecco
09.2011 - 12.2011
- Provided coupons, product samples and informational brochures to customers.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Created and perfected various pitch promotions to attract customers toward products.
- Requested contact information from potential customers to provide additional information.
Education
N Level - Arts And Entertainment Management
Naval Base Secondary
12.2008
Skills
- Staff Motivation
- Drink Preparation
- Scheduling Coordination
- Latte art expertise
- Product Upselling
- Food Safety Compliance
- POS System Operation
- Customer Service
- Reliable and Responsible
- Team Leadership
- Money Handling
- Safe Food Handling
- Relationship Building
- Calm and Pleasant Demeanor
- Scheduling Staff
- Monitoring Food Preparation
Languages
Malay
Advanced (C1)
Timeline
Barista/Shift Manager
Coffee Bean And Tea Leafs
09.2021 - Current
Retail Assistant
Smiggle
02.2021 - 08.2021
Barista
Gloria Jeans
09.2019 - 12.2020
Telemarketer
Natural Healings
05.2019 - 08.2019
Sales Promoter
Adecco
09.2011 - 12.2011
N Level - Arts And Entertainment Management
Naval Base Secondary
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