Nur Lydiawati Binte Juraimi

• Daily operation groundwork: responses to email, payment collection, assisting in appointment collection, tidying up databases, survey data collection.
• Streamlined service processes for improved efficiency and reduced response times.
• Collaborated with cross-functional teams to ensure seamless service to both internal and external stakeholders.
• Identified areas of improvement in service operations and implementing changes to ensure efficiency.
• Conducted regular reviews of service performance metrics and identifying opportunities for process optimization.
• Restocking supplies whenever they are running low to ensure adequate quantities before the start of class.

Contributions:

• Support role as internal invigilator for on-campus examination.
• Working committee for graduation event (Nov 2022 & 2023) - ushering and registration booth role.

• Started as a part-timer, officially converted into full time on August 2017
• Engaged in counter duties including daily replenishment of stocks, checking in with suppliers on inventory status, attending customer enquiries (phone calls/emails or walk-in), providing book recommendations, keeping track of newly published titles
• Managing inventory and displaying of items on shop floor
• Housekeeping duties such as maintaining the tidiness of the shelves and shop floor
• Yearly stock-take activity in May/June to ensure there is no discrepancy before summarizing the final year-end report
• Involved in training new recruits and guiding them in building up their knowledge on the store day-to-day operation
• Organized and prioritized work and delegated tasks to team members to complete assignments in a timely, efficient manner
• Maintained up to date knowledge of all retail promotion
• Functioned as the team leader
• Appointed as Document Keeper (2018) and Block Chief (2019) for annual stock take

Achievements:

• Silver Award for Excellent Service from EXSA (2018, 2019, 2020, 2021)

• Performed a variety of administrative duties, including answering phones, taking and delivering messages, writing memos, making copies, faxing documents and greeting visitors