Nur Liyana Binte Roswadi
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Committed to leaving great, lasting impression. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Executive
Cover Projects Pte Ltd
11.2021 - Current
- Assisted guests with reservation modifications, cancellations, and special requests.
- Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Contributed to a positive work environment by effectively communicating with team members across departments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
Guest Service Officer
Quallity Hotel Marlow
05.2021 - 10.2021
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
- Monitored inventory levels of front desk supplies, placing orders as necessary to maintain optimal stock levels.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Assistant Teacher
Just Kids Preschool
09.2019 - 11.2020
- Supported student physical, mental, and social development using classroom games and activities.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Assistant Teacher
LeClare Preschool Pte Ltd
06.2018 - 06.2019
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Worked with teachers to design lesson plans and coordinate activities for classes.
Facilitator
Spurbox Pte Ltd
08.2017 - 01.2018
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
Front Desk Executive
Global Premium Hotels
03.2016 - 08.2017
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Maintained an organized workspace to optimize productivity and improve overall guest experience.
- Collaborated with housekeeping staff to ensure timely room turnarounds for incoming guests.
- Anticipated guest needs by offering assistance proactively, exceeding expectations during their stay.
- Processed financial transactions accurately, balancing cash drawers daily and managing invoices.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Checked guests in out of hotel, made reservations, and processed payments.
Assistant Teacher
Iman Kindergarten Pte Ltd
12.2012 - 03.2016
- Supported student physical, mental, and social development using classroom games and activities.
- Improved learning outcomes with creation of engaging and educational activities.
- Boosted classroom management skills, maintaining order and discipline among students.
- Fostered positive and supportive classroom atmosphere, encouraging student participation and confidence.
- Participated in professional development workshops, staying abreast of best practices in education.
- Assisted in organizing and supervising school events and field trips, ensuring safe and educational experience for all students.
- Collaborated with lead teachers to assess student performances and identify areas for improvement.
Education
Fundamentals Certificate in Early Childhood
Raffles Skills Lab International Training
N Level
NorthView Secondary School
2011
PSLE
Nan Chiau Primary School
2007
Skills
- Problem-solving skills
- Time Management
- Cash Handling
- Office Management
- Guest Relations
- File Management
- Sales Support
- Registration processing
Certification
- WSQ Respond to Fire Incident in Workplace
- WSQ Perform general housekeeping duties to maintain clean environment
- Food Safety and Hygiene
Languages
English
Malay
Timeline
Front Desk Executive
Cover Projects Pte Ltd
11.2021 - Current
Guest Service Officer
Quallity Hotel Marlow
05.2021 - 10.2021
Assistant Teacher
Just Kids Preschool
09.2019 - 11.2020
Assistant Teacher
LeClare Preschool Pte Ltd
06.2018 - 06.2019
Facilitator
Spurbox Pte Ltd
08.2017 - 01.2018
Front Desk Executive
Global Premium Hotels
03.2016 - 08.2017
Assistant Teacher
Iman Kindergarten Pte Ltd
12.2012 - 03.2016
Fundamentals Certificate in Early Childhood
Raffles Skills Lab International Training
N Level
NorthView Secondary School
PSLE
Nan Chiau Primary School
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