Microsoft Excel
Hi, I’m
Nur Liyana Binte Rosli
Administrative Assistant
Singapore,217B Sumang Walk, Matilda Portico
Summary
- Experienced Admin with over 5 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
- To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
years of professional experience
7
years of post-secondary education
2
Languages
Work History
Raffles Medical Group (Air Border Screening)
Project Coordinator (Supervisor)
05.2020 - Current
Job overview
- Managed team of 1000+ employees, overseeing hiring, training and professional growth of employees.
- In charge of Health Care Assistants (HCA), Swabbers and Nurses
- Applying and renewing airport pass for new and over 1,000 current staff
- Administrative duties
- Scheduling swab tests for all staff
- Deploy staff to 6 medical stations to ensure sufficient manpower
- Sending reports to MOH, HPB and CAAS
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Ocean Network Express Pte Ltd
Customer Service Officer
04.2018 - 04.2020
Job overview
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Taking in bookings for slot on vessel
- Weekly closing of vessel
- Declaring dangerous goods details to be on board the vessel, on behalf of the customer
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Other administrative duties.
K Line Pte Ltd
Customer Service Officer
08.2017 - 04.2018
Job overview
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Taking in bookings for slot on vessel
- Weekly closing of vessel
- Declaring dangerous goods details to be on board the vessel, on behalf of the customer
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Other administrative duties.
Airbus Helicopters South East Asia Pte Ltd
Admin Assistant (Intern)
11.2016 - 12.2016
Job overview
- Assisted the customer servise agents on administrative duties
- Photocopying and filing of old documents
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Education
ITE College Central
from Higher NITEC in Shipping Operations & Services
04.2016 - 04.2017
ITE College East
from NITEC in Business Services
01.2014 - 12.2015
Northland Secondary School
from Normal Academic, N' Level
01.2010 - 11.2013
Skills
Leading projects
Administrative
Leadership
Customer Service
Report preparation
Administrative support
Software
Microsoft Word
Microsoft Powerpoint
Timeline
Project Coordinator (Supervisor)
Raffles Medical Group (Air Border Screening)
05.2020 - Current
Customer Service Officer
Ocean Network Express Pte Ltd
04.2018 - 04.2020
Customer Service Officer
K Line Pte Ltd
08.2017 - 04.2018
Admin Assistant (Intern)
Airbus Helicopters South East Asia Pte Ltd
11.2016 - 12.2016
ITE College Central
from Higher NITEC in Shipping Operations & Services
04.2016 - 04.2017
ITE College East
from NITEC in Business Services
01.2014 - 12.2015
Northland Secondary School
from Normal Academic, N' Level
01.2010 - 11.2013