Nurlaila Mudzfar
Summary
Proven Administrative Executive with a track record of streamlining operations and enhancing workflow efficiency at NTUC Income. Expert in file management and adept at fostering customer relations, I have successfully negotiated favorable contracts and implemented systems that safeguarded sensitive data. My leadership in cross-functional teams has consistently driven organizational goals, showcasing my ability to blend hard and soft skills effectively.
Overview
15
15
years of professional experience
Work History
Administrative Executive
Maxway Pte Ltd
02.2016 - 03.2018
- Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Streamlined office procedures by implementing efficient systems and tools, resulting in improved workflow.
Administrative Executive
NTUC Income
01.2013 - 12.2015
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
Store Manager
Universal Studios Singapore
01.2007 - 12.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Floor Manager
McDonald's
01.2003 - 08.2006
- Enhanced team productivity by providing clear direction, setting goals, and maintaining open communication lines.
- Ensured high levels of customer service were maintained consistently through constant supervision of staff interactions.
- Improved store appearance by ensuring regular maintenance, cleanliness, and adherence to visual merchandising standards.
- Collaborated closely with other departments for seamless execution of store-wide events or promotions.
Education
Workplace Literacy & Numeracy -
Kaplan
SingaporeLower Secondary -
Dunearn Secondary School
Singapore Skills
- File Management
- Administrative Management
- File Organization
- Customer Relations
- Business operations knowledge
- Front Desk Management
- Customer service understanding
- New employee orientations
- Record preparation
- Privacy policies
- Public speaking skills
- Presentation Skills
Timeline
Administrative Executive
Maxway Pte Ltd
02.2016 - 03.2018
Administrative Executive
NTUC Income
01.2013 - 12.2015
Store Manager
Universal Studios Singapore
01.2007 - 12.2011
Assistant Floor Manager
McDonald's
01.2003 - 08.2006
Workplace Literacy & Numeracy -
Kaplan
Lower Secondary -
Dunearn Secondary School
Similar Profiles
Craig EdwardsCraig Edwards
Director of Strength and Conditioning at MaxWay PerformanceDirector of Strength and Conditioning at MaxWay Performance
Fred SaunoaFred Saunoa
Driver at Maxway TruckingDriver at Maxway Trucking
RONGMING HANRONGMING HAN
Talent Manager at HEPMIL MEDIA PTE LTD / SGAG MEDIA PTE LTDTalent Manager at HEPMIL MEDIA PTE LTD / SGAG MEDIA PTE LTD