Summary
Overview
Work History
Education
Skills
Accomplishments
Section name
Certification
Link
Timeline
Generic
Nurkhairin Dahlan

Nurkhairin Dahlan

Singapore

Summary

At Shine Family Clinic, I excelled as a Clinic Assistant, enhancing patient experience and clinic efficiency through expert appointment scheduling and meticulous medical record management. My adeptness in HIPAA regulations and critical thinking, coupled with a commitment to healthcare customer service, significantly contributed to the clinic's operational success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Clinic Assistant

Shine Family Clinic
Jurong West
03.2018 - 12.2025
  • Managed patient registration and processing to ensure efficient front desk operations.
  • Facilitated documentation of clinic activities and ensured timely updates of medical records.
  • Streamlined front desk operations by managing appointment scheduling and check-in procedures.
  • Streamlined clinic operations by ensuring precise medical record management and prompt communication with healthcare providers.
  • Processed cash payments, adjusted account balances, and submitted financial records to accounting.
  • Facilitated patient transitions throughout clinic, ensuring efficient movement from waiting areas to examination rooms and phlebotomy stations.
  • Oversaw inventory management of medical supplies, equipment, and forms in clinical areas.

Education

Nursing - undefined

Ite Simei
Singapore

Mechanical Engineering - undefined

Assumption Vocational Institute
Singapore

Physics And Chemistry - undefined

Tanglin Secondary School
Singapore

Psle - undefined

Dazhong Primary School
Bukit Gombak

Skills

Oversaw vital signs monitoring to ensure patient health and safety

Assisted in maintaining compliance with HIPAA regulations to protect patient information Supported training initiatives on HIPAA standards for staff members Aided in the development of policies to ensure adherence to privacy laws

Applied analytical reasoning to evaluate complex problems and develop effective solutions

Assisted teams in completing projects by fostering open communication and collaboration Supported team members in achieving shared goals through effective coordination Contributed to a positive team environment by promoting mutual respect and cooperation

Executed appointment scheduling processes to optimize operational efficiency

Executed patient lifting procedures to ensure safety and comfort during transfers

Assisted customers with inquiries regarding healthcare services Provided support in navigating insurance processes Resolved issues to enhance patient satisfaction

Executed insurance verification processes to ensure accurate patient billing

Ensured strict adherence to patient confidentiality protocols and regulations

Oversaw patient care coordination to ensure seamless healthcare delivery

Assisted in preparing patients for medical procedures\nSupported healthcare professionals in ensuring patient comfort\nFacilitated communication between patients and medical staff

Facilitated clinical procedures by providing essential assistance to medical professionals

Oversaw medical billing processes to ensure accurate and timely claims submission

Assisted visitors with check-in and check-out processes Managed phone calls and directed inquiries to appropriate departments Provided support to team members in maintaining a welcoming environment

Demonstrated expertise in managing time effectively to enhance productivity

Implemented infection control procedures to ensure compliance with health regulations

Facilitated drug refill authorization processes to ensure timely patient access to medications

Demonstrated meticulous attention to detail in all tasks and projects

Executed thorough cleaning and sanitizing protocols to ensure hygienic environments

Assisted in managing multiple tasks simultaneously to support team objectives Collaborated with colleagues to prioritize workload and meet deadlines Contributed to project completion by maintaining organized schedules

Delivered comprehensive patient care by assessing needs and implementing treatment plans

Facilitated clear communication among team members to enhance collaboration

Facilitated effective communication through active listening techniques

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Section name

  • I am 40 yo n currently unemployed
  • I am currently eager to expand my skill set and gain experience in other areas such as administrative support, virtual assistant or a public relations officer this will allow me to broaden my knowledge.

Certification

Certificate in retail

Link

https://www.myskillsfuture.gov.sg/csp/public/profile/8e97opmr3zf61f

Timeline

Clinic Assistant

Shine Family Clinic
03.2018 - 12.2025

Nursing - undefined

Ite Simei

Mechanical Engineering - undefined

Assumption Vocational Institute

Physics And Chemistry - undefined

Tanglin Secondary School

Psle - undefined

Dazhong Primary School
Nurkhairin Dahlan