Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nurjuriana Ajumain

Guest Relations Executive

Summary

Adept at enhancing customer experiences and streamlining reception processes at The Fullerton Hotel, excel in leadership, multitasking and adapting to busy environment. My background in sales, including roles at Cotton On and Uniqlo, showcases my ability to increase sales through strong customer relationships and detailed product knowledge. Fluent in English, my communication skills ensure efficient and effective interactions.

Overview

5
5
years of professional experience
11
11
years of post-secondary education

Work History

Reception

The Fullerton Hotel
08.2022 - Current
  • Implemented an efficient reception process that enhanced the overall customer experience.
  • Covered the reception desk during breaks, ensuring uninterrupted support for guest and staff.
  • Regularly evaluated reception procedures to pinpoint areas needing enhancement or efficiency.
  • Assisting guest with enquiries that they have on Email and completing all within our shift.
  • Assigning rooms for current and upcoming arrivals.

Sales Assistant Intern

Pet Lover
12.2021 - 02.2022

Maintained an organized and visually appealing store environment to attract and retain clientele.

  • Handled cash transactions accurately, ensuring proper accounting procedures were followed at all times.
  • Ensured compliance with health and safety regulations within assigned areas, maintaining a clean and hazard-free environment for both staff and customers.
  • Performed cash, card, and check transactions to complete customer purchases

Sales Assistant

Cotton On
04.2021 - 11.2021
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Sales Assistant Intern

Uniqlo
07.2020 - 11.2020
  • Maintained an organized and visually appealing store environment to attract and retain clientele.
  • Handled cash transactions accurately, ensuring proper accounting procedures were followed at all times.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted with seasonal markdowns, updating price tags promptly to reflect current promotions or clearance items.

Education

Higher Nitec -

Institution of Education Central
Ang Mo Kio
04.2021 - 03.2022

Nitec -

Institution of Technical Education West
Chua Chu Kang
01.2019 - 01.2025

N Level -

Canberra Secondary School
Sembawang
01.2015 - 12.2018

Skills

Leadership

Reception duties

Fluent in English

Communication

Time Management

Multitasking

Accomplishments

Receptionist of the Year 2024

-Participant for Fullerton Hotel


EXSA Silver Award


Timeline

Reception

The Fullerton Hotel
08.2022 - Current

Sales Assistant Intern

Pet Lover
12.2021 - 02.2022

Sales Assistant

Cotton On
04.2021 - 11.2021

Higher Nitec -

Institution of Education Central
04.2021 - 03.2022

Sales Assistant Intern

Uniqlo
07.2020 - 11.2020

Nitec -

Institution of Technical Education West
01.2019 - 01.2025

N Level -

Canberra Secondary School
01.2015 - 12.2018
Nurjuriana AjumainGuest Relations Executive