Nur Juliana Binte Mahmud
Summary
Understanding Customer Care Executive with over 4 years of experience in customer care arena. Ambitious customer care executive with dedicated service. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments.
Overview
9
9
years of professional experience
Work History
Flyer Distributor
Kowabunga
Singapore
12.2014 - 12.2014
- Enhanced brand visibility through distributing flyers to key locations in targeted areas.
- Returned leftover flyers after shift and gave distribution numbers to supervisor to enable accurate reports.
- Increased potential customer interest by answering questions regarding the advertised product or service when distributing flyers.
- Managed time effectively to complete assigned routes within given deadlines consistently.
Intern
The DRx Clinic Pte. Ltd.
Singapore
09.2018 - 03.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Provided outstanding customer service.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Guest Services Cashier
Timezone Singapore Pte. Ltd.
Singapore
03.2019 - 03.2019
- Processed returns and exchanges in accordance with company policies, maintaining customer trust and loyalty.
- Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
- Exhibited exceptional knowledge of products and services, addressing guest questions confidently and effectively.
- Upheld company standards for appearance, conduct, and performance while representing the brand during interactions with guests.
- Maintained a clean and organized workspace, ensuring optimal efficiency and professionalism.
- Stayed up-to-date on current promotions, special events, and new product offerings to inform guests accurately and enthusiastically.
Customer Care Executive
NCS Pte. Ltd.
Singapore
07.2019 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
- Kept accurate records of all customer interactions and transactions.
- Promoted teamwork within the department by sharing knowledge, offering guidance, and collaborating on initiatives aimed at enhancing service quality.
- Assisted in training new team members to ensure a high level of customer care expertise across the department.
Education
Hong Kah Primary School
Singapore2010
Bukit View Secondary School
Singapore2015
Diploma in Wellness, Lifestyle And Spa Management
Republic Polytechnic
Singapore2019
Skills
- Responsibility
- Flexibility
- Commitment
- Decision Making
- Time management
- Customer service background
- Well-organized
- Call Center Operations
- Excellent problem-solving abilities
Activities
- Bukit View Secondary School, Media Resource Library, 2011, 2015
- Hong Kah Primary School, Library, 2008, 2010
Language And It Skills
English [Written and Spoken], Malay [Written and Spoken], Microsoft Office [Word, Excel and PowerPoint]
Awards
- Edusave Merit Bursary - 2014
- Edusave Merit Bursary - 2013
Timeline
Customer Care Executive
NCS Pte. Ltd.
07.2019 - Current
Guest Services Cashier
Timezone Singapore Pte. Ltd.
03.2019 - 03.2019
Intern
The DRx Clinic Pte. Ltd.
09.2018 - 03.2019
Flyer Distributor
Kowabunga
12.2014 - 12.2014
Hong Kah Primary School
Bukit View Secondary School
Diploma in Wellness, Lifestyle And Spa Management
Republic Polytechnic