Nurizah Suhaimi
Singapore
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
As Overall I'm still learning and gaining more experience where ever i go and I'm happy to learn anything.
Overview
6
6
years of professional experience
Work History
Warehouse Sorter
Pirahna Logistics Services
06.2021 - 11.2021
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Ticketing Clerk
WaterB Pte Ltd(River Cruise)
09.2017 - 01.2018
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Sold [Type] tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Input customer reservations, payment sources and contact details into Sabre system.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
Retail Store Manager
TOMS
02.2017 - 08.2017
- Managed store organization, maintenance and purchasing functions.
- Submitted reports to senior management to aid in business decision-making and planning.
- Optimized store displays and appearance via strategic merchandising.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Submitted orders for new inventory.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Admin/Customer Service Assistant
Arrow Air Action Ple Ltd/Emissary Services
06.2014 - 12.2016
- Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
- Offered basic technical support for clients on wide range of company products.
- Answered customer questions about product availability and shipment times.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Submitted completed orders quickly to maximize delivery efficiency.
Waitress
Mahligai Manis Pte Ltd(KTV Club)
02.2012 - 04.2013
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
Coffee Barista and Cashier
Coffee Bean And Tea Leaf Pte Ltd
07.2009 - 11.2010
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
Education
Drop Off - Private School Under Mendaki
Jamiah Business School
Singapore10.2006
PSLE
Rulang Primary School
Singapore12.2005
Drop Off - Secondary Education
Hong Kah Secondary School
Singapore03.2005
Skills
- Microsoft Office Suite
- Database and Client Management Systems
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Manual and Finger Dexterity
Languages
English
Intermediate (B1)
Malay
Intermediate (B1)
Timeline
Warehouse Sorter
Pirahna Logistics Services
06.2021 - 11.2021
Ticketing Clerk
WaterB Pte Ltd(River Cruise)
09.2017 - 01.2018
Retail Store Manager
TOMS
02.2017 - 08.2017
Admin/Customer Service Assistant
Arrow Air Action Ple Ltd/Emissary Services
06.2014 - 12.2016
Waitress
Mahligai Manis Pte Ltd(KTV Club)
02.2012 - 04.2013
Coffee Barista and Cashier
Coffee Bean And Tea Leaf Pte Ltd
07.2009 - 11.2010
Drop Off - Private School Under Mendaki
Jamiah Business School
PSLE
Rulang Primary School
Drop Off - Secondary Education
Hong Kah Secondary School