Nur Isnawati Binte Suradi
Summary
Seasoned Club Manager runs smooth day-to-day business operations. Well-versed in overseeing staff members, managing suppliers and taking full control of budget. Brings industry best practices to every area while delivering on operational, financial and strategic goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Concierge
ISS Facility Services Private Limited, Citibank Singapore Limited
11.2022 - Current
- Ensure Main Lobby is neat, tidy and in order
- Attend and generate temporary passes for staff and visitors
- Assist on administrative duties
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Club Manager
Oasia Hotel Downtown, Singapore
10.2018 - 10.2022
- Maintain the cleanliness of the lounge
- Planned, organized, and coordinated special events and celebrations.
- Increased staff performance and engagement via motivational leadership.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Attend and handle guest's enquiries before, during and after their stay
- Attend, handle and resolve any complains during and after guest's stay
- Maintain SOP and protocol of service standards
- Assisted Front Office Manager with operation duties
- Ensuring guest's safety in hotel and attending to any safety hazards situations
- Managed invoicing and payment processing operations on inventory
- Verified accuracy of billing data and corrected discrepancies
- Generated daily, weekly and monthly reports for billing depart
- Completed and processed purchase orders and customer invoices each quarter
- Maintained complete documentation and records of all purchasing activities
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders
- Maintained documentation for all purchases
- Worked with departments to find new and better items to fulfill diverse needs
Assistant Manager
Amara Hotel Singapore
01.2018 - 10.2018
- Build and maintain relationship between cliental
- Respond guest's and client's queries and feedbacks
- Handles daily room sales, portfolio basis
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Deputy Head Operation
FDC, Family Dental Centre
03.2015 - 12.2017
- Oversee all District Managers assigned to clutters of clinics across the island
- Handling daily sales transactions and ensuring cash deposits are performed timely
- Planning and providing marketing strategies on services and product promotion during seasonal periods
- Ensuring smooth operation by managing District Managers and
- Operational staff in a dynamic deployment
- Planning and hosting company's annual events
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Attending to customers queries and feedbacks
- Providing customers with services in accordance to their needs and affordability.
Guest Service Executive
Grand Park Orchard Hotel
06.2011 - 02.2015
- Maneuvers and allocate rooms for arriving guests
- Prepare and present invoice transactions for checking-out guest
- Assist incoming/outgoing teams to provide upmost service for guests
- Assisting Duty Manager on handling guest's queries and feedbacks
- Overlooking team during operating shift
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Coached and developed associates to improve soft skills and recovery techniques.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Surveyed guests to check for areas in need of improvement.
- Created welcoming and comfortable environment for guests.
Shift Supervisor
Starbucks Coffee Singapore, Kallang Leisure
05.2010 - 05.2011
- Cash handling and tabulation of daily sales
- Assist Store Manager in handling and controlling product inventories
- Assist and handle customer queries
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Guest Relation Officer
Goodwood Park Hotel Ltd
06.2007 - 02.2010
- Create and amend booking reservations requests
- Handling payment transactions during guest's departure
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Recommended hotel services or amenities that guest may find useful.
- Provided guest assistance and recommendations for tourist attractions.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Coached and developed associates to improve soft skills and recovery techniques.
Education
Diploma - Banking And Finance Services
Singapore Polytechnic
Singapore03.2006
GCE O'Level
Greenview Secondary School
Singapore12.2001
Skills
- Teamwork and easy to get along with fellow Team Members
- Able to work and adapt to fast changing environments
- Fast learner and willingness to embrace new skills
- Customer Service oriented
- Initiative and Challenge driven
- Passionate and creative towards performing duties and problem solving
Accomplishments
• Achieved Star, Gold and Silver award for EXSA in Oasia Hotel Downtown
• Achieved Courtesy Award in 2021
• Sapphire and Topaz service award in Grand Park Orchard
• Partner of the Quarter in Starbucks Coffee Singapore (July - Sept 2010)
• Employee of the Month in Goodwood Park Hotel (June 2009)
• Excellent Service Star in Giordano (Sept 2005)
Additional Information
• Achieved Star, Gold and Silver award for EXSA in Oasia Hotel Downtown
• Achieved Courtesy Award in 2021
• Sapphire and Topaz service award in Grand Park Orchard
• Partner of the Quarter in Starbucks Coffee Singapore (July - Sept 2010)
• Employee of the Month in Goodwood Park Hotel (June 2009)
• Excellent Service Star in Giordano (Sept 2005)
Timeline
Concierge
ISS Facility Services Private Limited, Citibank Singapore Limited
11.2022 - Current
Club Manager
Oasia Hotel Downtown, Singapore
10.2018 - 10.2022
Assistant Manager
Amara Hotel Singapore
01.2018 - 10.2018
Deputy Head Operation
FDC, Family Dental Centre
03.2015 - 12.2017
Guest Service Executive
Grand Park Orchard Hotel
06.2011 - 02.2015
Shift Supervisor
Starbucks Coffee Singapore, Kallang Leisure
05.2010 - 05.2011
Guest Relation Officer
Goodwood Park Hotel Ltd
06.2007 - 02.2010
Diploma - Banking And Finance Services
Singapore Polytechnic
GCE O'Level
Greenview Secondary School
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