Nur Irna Suziyanna Juanda
Summary
Proven in delivering compassionate care and nursing assistance, I excelled at being in Healthcare by enhancing patient satisfaction and safety protocols. Skilled in medical terminology and multitasking, my approach significantly improved operational efficiency. My dedication to quality care and effective communication underpins my ability to meet and exceed employer expectations.
Overview
14
14
years of professional experience
Work History
Patient Care Assistant
Allium Healthcare Pte Ltd
06.2020 - 05.2024
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
- Assisted in meal preparation and feeding support (NGT/PEG) for patients with various dietary restrictions or swallowing difficulties.
- Implemented infection control protocols effectively, reducing the spread of illness within the facility.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Clinic Assistant/Audit Assistant
Integrated Healthplans
06.2018 - 08.2019
- Helped front desk staff register and process patients.
- Date entry for patients CDMP programe.
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Expedited insurance claim processing by proactively verifying coverage details before services were rendered at the clinic.
- Completed audits in accordance with regulations and procedures.
- Prepared working papers, reports and supporting documentation for audit findings.
Clinical Assistant
Dr Tan and Partners (DTAP)
11.2016 - 05.2018
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Collected and documented patient medical information such as blood pressure and weight.
- Maintained up-to-date patient records with medical histories and test results.
- Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
- Managed inventory levels of medical supplies within the clinic setting, ensuring adequate stock availability for seamless daily operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
Clinical Assistant
Thomson Medical Centre (Paediatrics)
04.2016 - 09.2016
- Assisted patients with basic care needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Maintained up-to-date patient records with medical histories and test results.
- Assisted physicians with minor medical procedure, including preparing room, vaccines, and sterilizing instruments.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
Clinic Assistant
Silver Cross Family Clinic
07.2014 - 02.2016
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Assisted medical professionals in administering treatments, ensuring a safe and comfortable environment for patients.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
- Continuously expanded knowledge of medical terminology through regular self-study efforts to enhance communication with colleagues and patients alike.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
In-flight Sales Cart Auditor
DFASS Pte Ltd (SATS)
10.2012 - 05.2014
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Replenish and audit cart items.
- Planned and executed follow-up audits at appropriate intervals.
- Performed observations and evaluated supporting documents to ensure correct items placement for aircraft.
- Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Sales Assistant/Cashier
Spotlight Pte Ltd
06.2011 - 09.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Fielded customer questions to share information about products, availability, and pricing.
- Increased store foot traffic with innovative window display designs.
- Streamlined checkout process, reducing average customer waiting time during peak hours.
- Managed efficient cash register operations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Call Center Assistant
Ivic International (McDonalds)
10.2010 - 04.2011
- Maintained comprehensive records of customer interactions, ensuring proper documentation for future reference and quality assurance purposes.
- Established rapport with customers through friendly yet professional communication style, building trust and promoting brand loyalty.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
N Levels -
Bendemeer Secondary School
Singapore12.2009
PSLE -
Townsville Primary School
Singapore12.2005
Skills
- Multitasking ability
- Written and verbal communication
- Medical Terminology
- Feeding Assistance
- Safety Protocols
- Medication Usage
- Cash or Credit Handling
- Vital Signs Documentation and Monitoring
- Compassionate Care/Behavioral Management
- ADL and mobility support
- Nursing Assistance
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Indonesian
Advanced (C1)
fi
Timeline
Patient Care Assistant
Allium Healthcare Pte Ltd
06.2020 - 05.2024
Clinic Assistant/Audit Assistant
Integrated Healthplans
06.2018 - 08.2019
Clinical Assistant
Dr Tan and Partners (DTAP)
11.2016 - 05.2018
Clinical Assistant
Thomson Medical Centre (Paediatrics)
04.2016 - 09.2016
Clinic Assistant
Silver Cross Family Clinic
07.2014 - 02.2016
In-flight Sales Cart Auditor
DFASS Pte Ltd (SATS)
10.2012 - 05.2014
Sales Assistant/Cashier
Spotlight Pte Ltd
06.2011 - 09.2012
Call Center Assistant
Ivic International (McDonalds)
10.2010 - 04.2011
N Levels -
Bendemeer Secondary School
PSLE -
Townsville Primary School
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