Overview
Work History
Education
Skills
CO-CURRICULAR ACTIVITIES AND VOLUNTEER EXPERIENCES
Languages
Timeline
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NURIN SHAZWANI BTE SAFARI

Overview

4
4
years of professional experience

Work History

Call Center Agent

Tele-center Services
07.2023 - Current
  • Provided advice and help towards a large volume of Members of Public (MoPs) with positivity on a daily basis.
  • Responded to customer calls and emails to answer questions pertaining Health Insights Singapore, a campaign under Health Promotion Board (HPB).
  • Evaluated and escalated any issues or complains to delegated departments for investigation.

Research and Development Consumer Intern

Stepan Asia
12.2022 - 05.2023
  • Collaborated with mentors in taking up 6 extensive R&D projects serving to provide innovative solutions involving surfactant chemistry to fulfil needs of customers
  • Gained exposure to different experiments in surfactant industry, conducted stability and performance testing of final formulations following 3 testing standards such as company SOPs, ISO and ASTM
  • Became familiar and skilled in basic calibration skills of pH meter, mass balances and data entry skills involving daily use of Excel and Powerpoint to portray data in a concise manner
  • Exposed to four different areas of consumer products such as personal care (colour cosmetics, skin and hair care) and Household institutional & Industrial Cleaning (HI&I)
  • Took charge in housekeeping of consumer lab by executing monthly inventory checks, prepared customer sample requests and prototypes for two large-scale events for consumer R&D team.

Patient Ambassador

Pasir Ris Polyclinic
05.2019 - 06.2019
  • Managed registering, scheduling of future appointments and payment for visitors especially elderly
  • Communicated efficiently with general public to prevent long queueing time
  • Learned important and common phrases in Mandarin to communicate information well to elderly
  • Critical problem solving skills were picked up as special attention required for medical emergencies, knowing required steps to handle emergencies were needed.

Education

Bachelor of Science - Chemistry

National University of Singapore
Singapore
07.2023

GCE A Levels -

Tampines Junior College
Singapore
11.2018

GCE O Levels -

Pasir Ris Secondary School
Singapore
12.2016

Skills

  • Microsoft Office (Excel, Word & Powerpoint)
  • Lab Management

CO-CURRICULAR ACTIVITIES AND VOLUNTEER EXPERIENCES

NUS Muslim Society Project ASA Ignite, Marketing Member, 07/2022 to 08/2023

  • Volunteered to be part of Project ASA Ignite, a Youth Expedition Project, organizing Overseas
    Community Involvement Projects (OCIP) under NUS Muslim Society with a mission of "Alleviating
    Hardships, Sustaining Biodiversity, & Appreciating Humanity.".
  • Executed three substantial fund-raisers together with the marketing team, pitched sponsorships to
    secure funds, logistics while reducing costs for upcoming trip to Cambodia in June 2023.
  • Coordinated manpower allocation by delegating tasks to ensure smoothness at fundraising events
    and enhanced communication skills as necessary to deliver information comprehensively to members
    and vendors.


NUS Malay Language Society Bisikan Pena, Marketing Member, 07/2022 to 06/2023

  • Bisikan Pena is a project committee aim in cultivating interest and skill in the Malay language and
    literature, targeting students between the ages 13-20 years old.
  • Cooperated with marketing team in planning and brainstorming of fund-raisers needed to obtain
    materials to facilitate workshops.
  • Led and interacted with students during workshops to better facilitate and ensure a smooth flow
    during the workshops and the final competition.


NUS Cat Cafe, Committee Member, 08/2021 to 06/2022

  • Dedicated time and resources to be part of the rehoming department of NUS Cat Cafe to care and
    serve the needs of community cats around NUS campus, volunteered to foster and nurse three
    community cats back to good health.
  • Refined communication skills as interaction with general public and members of NUS Cat Cafe is
    required to facilitate adoption and fostering of felines.


Chemical Sciences Society (CSS), Projects Executive, Assistant Honorary General Secretary, 09/2020 to 06/2022

  • Edging management, communication, and creative thinking skills by coordinating various events
    conducted for Chemistry students to improve and enrich student life.
  • Planning of two signature events: Valentine's Day and Chemistry Night in a team setting involved
    brain-storming, problem solving skills and active communication.
  • Honed management skills by taking charge of administrative matters of CSS. Responsibilities include
    recording minutes during general meetings, sending out important emails and preparing event
    rosters.


Languages

English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Arabic
Elementary (A2)

Timeline

Call Center Agent

Tele-center Services
07.2023 - Current

Research and Development Consumer Intern

Stepan Asia
12.2022 - 05.2023

Patient Ambassador

Pasir Ris Polyclinic
05.2019 - 06.2019

Bachelor of Science - Chemistry

National University of Singapore

GCE A Levels -

Tampines Junior College

GCE O Levels -

Pasir Ris Secondary School
NURIN SHAZWANI BTE SAFARI