Nur Indah Sari Binte Selamat

Admin process

1) Policy despatch

- Ensure TRT is achieved

- Liaising with vendors to ensure there is no delay in process (from ordering and monitoring policy jackets and envelopes to policy documents that are dispatched to policyholders)

- Ensure documents returned by vendor due to error are fixed and monitored till they are ready to be sen to policyholder.

- Preparing policy documents for Brunei branch and ensure all needed documents are collated accordingly

- ePolicy handling. Ensure that policyholders get their SMS in time to avoid delays.

- Handling of despatch mailbox and attend to emails from other department or colleagues for policy despatch matters.

2) DPS data entry

- Receive multiple DPS forms from different channels to data entry to underwriters for their further actions and processing

3) Medical port

- To liaise with stakeholders for medical reports that are needed by underwriters. (call/email/fax)

- Ensure that reports are received and uploaded for underwriter's review.

- Ensure that reports received are paid by either cheque or direct credit

- Raise payments as promptly to finance to avoid further delays to the process.

- Liaising with stakeholders if underwriters have further query may it be for the medical reports or medical examination policyholders done at clinic.

- In charge of block billing arrangement for hospitals for all our GEL branches

- Liaising with finance team if there are any issues with payment

- In charge of releasing reports (the ones that company is able to release) to policyholders

- Handling medical mailbox and ensuring all emails are up to date

- Assisting high net worth team closely on medical enquires that are needed as these cases are the most prioritized.

4) Other adhoc roles

- Preparing documents to send to vendor for their further processing

- Liaising with vendor if documents are not scanned in system properly

- Ensure emails from vendor are replied promptly

- Training newcomers their roles for the team

- Working with the leaders on how to further enhance working experience/procedures for the future

1) Policy despatch

- Ensure TRT is achieved

- Liaising with vendors to ensure there is no delay in process (from ordering and monitoring policy jackets and envelopes to policy documents that are dispatched to policyholders)

- Ensure documents returned by vendor due to error are fixed and monitored till they are ready to be sen to policyholder.

- Preparing policy documents for Brunei branch and ensure all needed documents are collated accordingly

1) Opening shift

- Ensure all things are prepared before store is opened

- Established positive relationships with customers and other staff members.

- Does shift closing. To ensure that there are enough change for the following shift.

- Ensure store is kept clean always.

2) Closing shift

- Ensure that things are running smoothly till end of service.

- Established positive relationships with customers and other staff members.

- To keep place clean before closing the store for the next shift.

- Does shift closing. To ensure that there are enough change for the following shift.

3) Adhoc duties

- Training new employees on company policies and procedure to improve the team bonding and teamwork with other colleagues

School internship during pandemic outbreak

- Manual labour in a 12-hour long shift

- Developed professional skills through hands-on experiences, including time management and effective communication

- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.