Nurin Sabrina Binti Mohd Adnan
Summary
Professional in customer service, delivering impactful support and solutions to ensure customer satisfaction. Proven track record of fostering strong team collaboration and adapting to changing needs. Known for effective communication skills and customer-first approach.
Overview
10
10
years of professional experience
Work History
Customer Experience Officer
Ministry of Manpower
05.2022 - Current
- Conduct survey interviews/registry updates via outbound calls.
- Reach out to the respondents to assist them on the completion of survey/registry.
- Compile, record, input survey returns and data accurately into the system.
- Conduct verification to ensure completeness and accuracy of data collected .
- Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation.
- Explain survey objectives to respondent.
- Ensure that the given KPI are being met based on the project timeline.
- Provide status report to supervisor.
Administrative Executive (Contract)
Singapore Tourism Board
10.2021 - 04.2022
- Disseminate information on Fast and Easy Testing (FET) to hotels.
- Ensure that the onboarding process for hotels is smooth by updating the hotel's company registration details accurately on the national Swab Registration System (SRS).
- Monitor and provide updates on hotels that have completed FET training and commenced testing for their staff.
- Monitor and provide updates on testing results from hotels.
- Coordinate the delivery of test kits to the hotels according to each hotel's requirements.
- Handle any enquiries from hotels on FET.
E-Commerce Assistant
Give Fun Pte Ltd
06.2020 - 02.2021
- Handled Balloon fulfillment (i.e inflating, styling, packing into carriers and other balloons preparation tasks).
- Performed various Administrative Duties such as processing of orders, email/call inquiries/walk-in customers, problem solved customer complaints, customer service, party decor recommendations, invoicing, arranging driver/parcel deliveries, packing of orders and stocks/inventory arrangement.
- Supporting Delivery and Design Team to ensure orders are fulfilled on time and in order.
- Effectively managed Public Relations Management duties such as handling Media packages for Influencer marketing (Planning on the items, packaging and arrangement of delivery to be sent to the Influencers).
- Social Media Management for Instagram account and generate invigorating contents.
- Manage product photoshoot and perform any job-related duties assigned from time to time.
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Worked well independently and on a team to solve problems.
Museum Guest Officer
Singapore Arts Museum
01.2020 - 06.2020
- Assisted in the preservation of artifacts by carefully handling, cataloging, and storing items according to museum guidelines.
- Improved visitor satisfaction with personalized attention and prompt responses to inquiries regarding museum collections and history.
Events Management (Internship)
Safinah Holdings Pte Ltd
01.2019 - 07.2019
- Fostered strong community partnerships through active engagement in local organizations and participation in public relations initiatives related to events management expertise.
- Handles registration and administrative duties, sourcing of event location, liaising with vendors.
Guest Relations Officer (Internship)
Jetquay Pte Ltd
12.2017 - 03.2018
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Greeted guests upon arrival/departure and offered assistance in arranging for transfers to the accommodation.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
Attractions Operation (Part-Time)
Resorts World Sentosa
01.2015 - 12.2017
- Operational duties and guest relations (Educate visitors about the marine animals and spread conservationial message)
- Managed crowd control efficiently, directing guests safely through queue lines while maintaining orderliness within the park.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
Education
Higher Nitec - Leisure & Travel Operations
ITE College West
01-2019
Nitec - Travel & Tourism Services
ITE College West
01.2015
GCE 'N' Level Certificate -
Yishun Town Secondary School
01.2013
Skills
- Microsoft Office Word
- Microsoft Excel
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
Languages
English
Malay
Timeline
Customer Experience Officer
Ministry of Manpower
05.2022 - Current
Administrative Executive (Contract)
Singapore Tourism Board
10.2021 - 04.2022
E-Commerce Assistant
Give Fun Pte Ltd
06.2020 - 02.2021
Museum Guest Officer
Singapore Arts Museum
01.2020 - 06.2020
Events Management (Internship)
Safinah Holdings Pte Ltd
01.2019 - 07.2019
Guest Relations Officer (Internship)
Jetquay Pte Ltd
12.2017 - 03.2018
Attractions Operation (Part-Time)
Resorts World Sentosa
01.2015 - 12.2017
Nitec - Travel & Tourism Services
ITE College West
GCE 'N' Level Certificate -
Yishun Town Secondary School
Higher Nitec - Leisure & Travel Operations
ITE College West
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