Nur Idayu Tuah
Summary
Enthusiast individual and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Brand Advisor Reserve/Brand Advisor
Delta Airlines, Inc
08.2020 - Current
- Supervise and support team to ensure adherence to quality standards, proper policy and procedures, correcting errors or problems.
- Provide team with guidance in handling difficult or complex customers or ticketing errors or in resolving escalated complaints or disputes.
- Uplift and discuss job performance with individual team member to identify strength, weaknesses, and career growth
- Train or assist specialist in job duties or company policies or propose and arrange for training to be provided.
Customer Experience Specialist - Queue/Ticketing
Delta Airlines, Inc
03.2009 - 08.2020
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules and fare in Axis system
- Assemble and issue required documentation, such as tickets, special service request and itineraries.
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
- Inform customers of essential travel information, such as travel times, transportation connections and seats
Education
LCCI Certificates Business
Jamiyah Business School
Singapore04.2006
O Level
Jamiyah Business School
Singapore10.2005
Skills
- Team and People Management
- Multi-tasking
- Communication
- Quality Assurance
- Strategic Planning
- Leadership
Accomplishments
Recognized as Honoree of Chairman's Club for Delta Airlines, Inc in 2020
Timeline
Brand Advisor Reserve/Brand Advisor
Delta Airlines, Inc
08.2020 - Current
Customer Experience Specialist - Queue/Ticketing
Delta Airlines, Inc
03.2009 - 08.2020
LCCI Certificates Business
Jamiyah Business School
O Level
Jamiyah Business School
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