Nur Ida Binte Zakariah
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Legal Coordinator
Clifford Chance Asia
09.2024 - Current
- Optimized time management within the office by proactively identifying areas for procedural improvement or automation.
- Expedited research efforts by proficiently utilizing legal databases and resource tools for comprehensive information gathering.
- Increased accuracy in drafting legal documents by thoroughly proofreading, editing, and formatting as needed before submission.
- Fostered strong professional relationships through clear communication with opposing counsel''s offices, court clerks, and clients alike.
- Maintaining relationship with Court Registries.
- Submit, filing, e-file all court papers for hearings or trials and the like on a timely basis.
- Manually serve or facilitate the service of court or arbitration documents.
- Perform e-Litigation-related searches.
- Perform ACRA-related searches/transactions.
- General dispatch (for non-critical documents)
- Special dispatch (ie for Service of Documents and for other critical documents)
- Prepare the weekly ACRA billing summary for Finance department.
- Assisting with team projects or other ad-hoc or small projects for the L&DR team.
Customer Service Supervisor
Logical Distribution Solution Provider
03.2017 - 01.2024
- Attend and manages client's applications/queries via online and emails.
- Processing of legal applications daily (obtain companies and individual searches/report from Acra, Minlaw, SLA} and manages client's requests accordingly.
- Service of highly confidential documents (legal, bank drafts ect) to client's residential address/office by hand.
- Attend to client's feedback/complaints and purpose solutions.
- Liaise with clients to report and re-schedule failed deliveries.
- Collate and complication of daily closing report and monthly financial reports (all online systems)
- Orientate and training of new hires.
- Attend team meeting and assist to review operational procedures and workflow.
Retail Supervisor
Tom & Stefanie Pte Ltd
08.2007 - 03.2017
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
Administrative Assistant
Chemicrete Enterprise Pte Ltd
01.2006 - 06.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
Part Time Guest Relation Officer
Pizza Hut
11.2004 - 12.2005
- Assist front line service operation.
- Attend to calls for reservation and events.
- Monitor miscellaneous stocks and inform purchaser for any orders.
- Provide excellent service to ensure customers have a pleasant dining experience.
- Responsible for handling transactions of customer on the cash registers.
Education
Some College (No Degree) - Nitec in Office Skills
ITE College Central
Bishan12-2005
GCE N Levels
Evergreen Secondary School
12-2004
PSLE
Marsiling Primary School
Singapore12-2000
Skills
- Team Leadership
- Multi-tasking
- Attention to detail
- Meticulous
- Communication
- Litigation support
- Administrative support
Timeline
Legal Coordinator
Clifford Chance Asia
09.2024 - Current
Customer Service Supervisor
Logical Distribution Solution Provider
03.2017 - 01.2024
Retail Supervisor
Tom & Stefanie Pte Ltd
08.2007 - 03.2017
Administrative Assistant
Chemicrete Enterprise Pte Ltd
01.2006 - 06.2007
Part Time Guest Relation Officer
Pizza Hut
11.2004 - 12.2005
Some College (No Degree) - Nitec in Office Skills
ITE College Central
GCE N Levels
Evergreen Secondary School
PSLE
Marsiling Primary School
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