Nurhuzilla Binte Hussin
Summary
With a proven track record at Aetos Guard Services, I excel in security operations and customer service, demonstrating exceptional CCTV monitoring and communication skills. Achievements include enhancing safety protocols and streamlining traffic control, significantly improving premises security and customer satisfaction. My reliability and teamwork underpin my commitment to workplace safety and efficiency gaining client and visitor experiences.
Overview
16
16
years of professional experience
Work History
Security Officer
Aetos Guard Services Pte. Ltd.
Woodlands Checkpoint
06.2018 - 09.2021
- Assist and managed traffic control on motorists and vehicles while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by escorting motorists and vehicles to LTA pass office for any auto pass discrepancy.
- Provided excellent customer service while addressing motorists and vehicles inquiries or concerns related to LTA auto pass procedures.
- Guarding of premises and stationed at static points to prevent unauthorized access to facilities by enforcing strict entry protocols.
- Maintained a safe environment for employees and motorists through continuous risk assessment and threat analysis.
Security Officer
Acestes Pte. Ltd.
Various Condominiums
08.2017 - 05.2018
- Managing traffic control to prevent unauthorized access to building facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering to eliminate unauthorized visitors.
- Opening and closing of premises facilities that include gyms, club house and barbeque pits.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols, clocking and monitoring surveillance systems.
- Executed security rules and procedures calmly and promptly by escorting non-compliant individuals out of premises.
- Responded effectively to emergencies or disturbances, prioritizing the safety of residences while minimizing property damage or loss.
- Ensured proper functioning of security equipment by performing routine defect inspections to coordinate maintenance and repairs to relevant department.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and and management using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
Surveyor
Kelly Services
Woodlands Checkpoint
08.2016 - 07.2017
- Performed checks on motorists auto pass error.
- Compiled motorists vehicles data for reports pertaining to any auto pass discrepancy.
- Coordinate with LTA management to ensure accurate information on motorists vehicles data that was incorporated into reports.
Reservation and Ticketing Officer
Worldwide Aviation Sales Pte. Ltd. ( Finnair)
Tanjong Pagar Amara Building
06.2011 - 02.2014
- Enhanced customer satisfaction by efficiently managing ticketing transactions and providing accurate information.
- Ensured compliance with company policies and industry regulations while processing ticket orders.
- Resolved customer complaints with professionalism, ensuring positive customer experiences.
- Developed rapport with customers through attentive listening and effective communication skills, fostering repeat business.
- Handled refunds and exchanges in accordance with established guidelines, maintaining customer satisfaction levels.
- Maintained accurate records of all transactions, ensuring proper financial reporting and accountability.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Reservation and Ticketing Agent
Sri Lankan Airlines Pte. Ltd.
Tampines CPF Building
11.2008 - 09.2010
- Sold, printed, and issued tickets to walk in, groups and commercial passengers.
- Enhanced customer satisfaction by efficiently processing ticket purchases and reservations.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Managed group bookings, coordinating seating arrangements and other logistics for large parties of travelers.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Resolved customer complaints by offering solutions and escalating issues when necessary.
- Assisted passengers with special needs or accommodations, ensuring a comfortable travel experience.
- Stayed informed on airport security protocols, maintaining compliance with all relevant regulations while assisting passengers through the process.
- Kept current on airline policies and procedures to provide accurate information to passengers at all times.
- Provided support during irregular operations, such as flight delays or cancellations, ensuring passenger needs were met swiftly and effectively.
- Ensured timely resolution of any discrepancies found within booking systems, maintaining accurate records for future reference and analysis.
- Collaborated with colleagues to maintain a consistently high level of service across all departments.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
Screening Officer
Aetos Security Management Pte. Ltd.
Changi Airport Terminal 1 & 2
05.2007 - 06.2008
- Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
- Ensured safety of travelers by diligently following established screening procedures and protocols.
- Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
- Continuously updated knowledge base regarding changes in international aviation regulations and guidelines, ensuring full compliance at all times.
- Developed strong communication skills by effectively interacting with passengers from diverse backgrounds on a daily basis.
- Reduced wait times for passengers by efficiently processing a high volume of individuals through security checkpoints.
- Maintained a secure environment by promptly identifying potential threats and reporting them to appropriate authorities.
- Worked closely with law enforcement agencies, sharing information about potential threats or suspicious activity as necessary.
- Demonstrated proficiency in handling sensitive information responsibly, protecting both individual privacy and national security interests.
- Utilized advanced technology such as X-ray machines and metal detectors during screening processes, detecting potential hazards before they became an issue.
- Kept detailed records of incidents encountered during shifts, providing invaluable data for ongoing improvements to security measures.
- Participated in regular drills and exercises designed to bolster preparedness in emergency situations, enhancing overall response capabilities.
- Managed time effectively to ensure the completion of multiple tasks within tight deadlines, maintaining a high level of productivity throughout each shift.
- Enhanced airport security by conducting comprehensive passenger and baggage screenings.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Performed pat-downs to look for unauthorized materials and weapons.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Adhered to strict screening techniques and procedures while conducting human screenings.
Customer Service Officer
Cisco Security Management Pte. Ltd.
One Marina Boulevard
11.2005 - 01.2007
- Managed registration at ground building premises for security entrance.
- Promptly responded to inquiries and requests from prospective customers and building tenants.
- Responded proactively and positively to rapid change.
- Coordinate and assist management and tenants with on going organization events.
- Strictly adhere to protocols and security measurement.
Education
WSQ Diploma In Tourism - Tourism Management
Tourism Management Institute of Singapore
Clemenceau Avenue Singapore Shopping Centre 2011
WSQ Certificate In Tour & Travel And Attractions - Tourism And Travel Management
Tourism Management Institute of Singapore
Clemenceau Avenue Singapore Shopping Centre2008
Secondary Three - Secondary Education
Ping Yi Secondary School
Chai Chee Street1998
PSLE - Primary Education
Jaya Primary School
Chai Chee Lane1993
Skills
- Security Guard License
- General security
- CCTV Monitoring
- Access Control
- Patrol operations
- Security Screenings
- Visitor tracking
- Stationary surveillance
- Personnel screening
- Patrolling
- Workplace Safety
- Verbal and written communication
- Security Protocols
- Security procedures knowledge
- Reliability
- Punctuality
- Reporting skills
- Perimeter security
- Vehicle inspections
- Traffic Control
- Reliable and Responsible
- Ground Patrol
Timeline
Security Officer
Aetos Guard Services Pte. Ltd.
06.2018 - 09.2021
Security Officer
Acestes Pte. Ltd.
08.2017 - 05.2018
Surveyor
Kelly Services
08.2016 - 07.2017
Reservation and Ticketing Officer
Worldwide Aviation Sales Pte. Ltd. ( Finnair)
06.2011 - 02.2014
Reservation and Ticketing Agent
Sri Lankan Airlines Pte. Ltd.
11.2008 - 09.2010
Screening Officer
Aetos Security Management Pte. Ltd.
05.2007 - 06.2008
Customer Service Officer
Cisco Security Management Pte. Ltd.
11.2005 - 01.2007
WSQ Diploma In Tourism - Tourism Management
Tourism Management Institute of Singapore
WSQ Certificate In Tour & Travel And Attractions - Tourism And Travel Management
Tourism Management Institute of Singapore
Secondary Three - Secondary Education
Ping Yi Secondary School
PSLE - Primary Education
Jaya Primary School