Nurhikmah Binte Abdullah Kamil

Student counsellor at Development and Reintegration Programme, a collaboration between AMP and Singapore Prison Services to help reintegrate drug abuser back into society and prevent relapse.

• Assisted clients in developing greater self-awareness around patterns of behavior or thought that may be contributing to ongoing mental health challenges, promoting personal growth and lasting change.
• Guided clients in developing skills and strategies for dealing with problems.
• Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
• Listened to clients' concerns and provided encouragement and support.
• Enhanced client progress by developing and implementing individualized counseling plans tailored to their unique needs.
• Conducted assessments with case officers to identify clients' strengths and areas of growth, informing targeted interventions.
• Supported clients in setting achievable goals and creating action plans, leading to increased motivation and personal success.
• Upheld strict confidentiality standards while handling sensitive personal information in accordance with ethical guidelines and regulations.
• Maintained detailed case notes following each session, documenting important observations and ongoing treatment plans for future reference.
• Contributed to a positive learning environment by actively participating in supervision meetings, peer consultations, and professional development opportunities.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours, weekend, and holiday shifts.
• Ensuring patients' health and vaccination records are updated.
• Advising patients on pre and post vaccination guidelines and allergy reactions (if any).

• Recommended products and services to customers, thoroughly explaining details.
• Assessed caller accounts to determine specific tier-based benefits, identify service needs and resolve issues.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
• Described and explained details about "special high-value customer only" options to inform medallion members and guide purchasing decisions.
• Maintained up-to-date knowledge of product and service changes.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Educated customers about billing, payment processing and support policies and procedures.
• Promised best prices for VIP customer services and maintained accuracy when determining quotes.
• Responded to customer requests for products, services and company information.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Promoted company brand and unique offerings through personalized customer service.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Assisted call-in customers with questions and orders.
• Educated customers on promotions to enhance sales.

Processing travel insurance sent via email and fax correctly and efficiently.

Calculated and finalised tax amount needed to be payed by foreigners working in Singapore.

• Offered one-on-one and small group instruction to foster opportunities for flexible and differentiated learning.
• Tracked learning progress to optimize tutoring methods and help students achieve goals.
• Assessed current reading levels and planned optimal educational strategies to help students improve Quranic reading skills.
• Conducted assessments to determine comprehensive understanding of materials.