Nur Hidayu Binte Rahim
Asia Pacific Dental Centre
3
Languages
14
years of professional experience
Experienced dental team leader with strengths in daily operations, patient care coordination, scheduling, medical billing, and staff performance reviews. Known for improving workflow, supporting patient relations, and keeping front-office operations organized.
Results-driven dental professional with 4+ years of experience in clinical support, back-office administration, and team coordination. Skilled in appointment scheduling, billing, record accuracy, and employee training. Focused on efficient operations, strong patient relations, and consistent service delivery.
Adaptable healthcare leader with experience guiding staff, resolving patient concerns, and managing clinic workflows. Strong background in administrative leadership, clinical management, and employee evaluations. Committed to improving efficiency, compliance, and patient experience.
Experienced clinic leader with a background in administrative leadership, patient care coordination, and medical billing. Skilled in scheduling, staff training, and front-office operations, with a focus on improving clinic efficiency and patient relations.
Work History
Team Leader
3 Years 4 Months- Managed daily clinic operations, ensuring smooth patient flow and consistent service delivery.
- Coordinated inventory control for dental supplies and reordered stock to prevent shortages.
- Resolved patient concerns professionally, supporting positive service experience and retention.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Scheduled staff coverage and coordinated dentist calendars to maintain appointment efficiency.
- Supervised front-desk workflows, including registration, billing, and patient inquiries.
- Monitored patient records and documentation for accuracy and compliance with clinic standards.
- Trained reception staff on scheduling procedures, record handling, and service protocols.
- Improved operational processes to strengthen clinic efficiency and administrative consistency.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Dental Assistant
2 Years 1 Month- Coordinated chairside support for dentists during examinations, restorative procedures, and extractions.
- Prepared treatment rooms, sterilized instruments, and maintained infection-control standards across clinical workflows.
- Assisted with radiography setup, impression preparation, and procedure-specific instrument selection.
- Improved clinic efficiency by streamlining room turnover, instrument organization, and daily support tasks.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Operations Officer
1 Year 1 Month- Coordinated passenger flow and berth operations to maintain smooth terminal movements.
- Monitored daily operations, resolving service disruptions and escalating urgent issues promptly.
- Supported emergency response drills and maintained readiness for security and safety contingencies.
Customer Service Associate
1 Year 1 Month- Replenished shelves and maintained organized product displays across store sections
- Advised shoppers on product features, promotions, and loyalty program offers
- Resolved customer concerns promptly while supporting consistent service standards
Protection Officer
5 Years 3 Months- cc
- Supported crowd control, traffic flow, and lobby security during peak activity and special events.
- Collaborated with local law enforcement agencies during investigations and emergencies, fostering positive working relationships.
- Conducted regular safety drills for staff and visitors, promoting preparedness and awareness of emergency procedures.
- Provided excellent customer service as an approachable security presence for employees, guests, and clients
Sales Associate
2 Years 4 Months- Assisted customers with product selection, sizing, and purchase decisions across assigned retail departments.
- Maintained attractive product displays, ensuring merchandise alignment with seasonal promotions and store standards.
- Replenished stock efficiently, reducing out-of-stock situations and supporting consistent sales floor availability.
- Processed sales transactions accurately using POS systems, handling payments and receipts with care.
- Coordinated stock checks and inventory updates, supporting accurate merchandise control and replenishment planning.
- Resolved customer inquiries and service issues promptly, maintaining positive shopping experiences and store reputation.
Education
No Degree - Facility Technology Air-conditioning Refrigeration
No Degree - N Level
Skills
Administrative leadership
Patient care coordination
Back office
Medical billing
Urgent care
Technical troubleshooting
Employee performance evaluations
Patient relations
Scheduling appointments
Clinical management
Employee training
Languages
English
B1
Intermediate
Malay
B1
Intermediate
Chinese (Mandarin)
A1
Beginner
Timeline
Team Leader
Asia Pacific Dental Centre
06.2023 - CurrentRead More
Dental Assistant
T32 Dental Pte Ltd
04.2021 - 05.2023Read More
Operations Officer
Singapore Cruise Centre Pte Ltd
03.2020 - 04.2021Read More
Customer Service Associate
Watsons Personal Care Store
03.2020 - 04.2021Read More
Protection Officer
Aetos Security Management
01.2015 - 04.2020Read More
Sales Associate
Isetan (S) Ltd
12.2012 - 04.2015Read More
Institute Technical Education
No Degree from Facility Technology Air-conditioning Refrigeration
Read More
Ang Mo Kio Secondary School
No Degree from N Level
Read More